Huge Lutz Family Retreat w/ Game Room & Pool!

Reviews

• Nice House and Amenities

  5/5

  We really enjoyed our stay at this house while playing golf in the area. The game room is a lot of fun and everything works great. The grill worked great as well. The bedrooms were nice and clean, as well as plenty of hot water for all showers even with four grown men taking a shower in separate bathrooms before and after golfing. I'd stay here again in a heartbeat. I also liked how secluded and private it is. The fire pit is clutch!

• Florida Wedding

  5/5

  Great place to stay

  *This review was originally posted on Vrbo

• Lutz vacation home

  5/5

  The home was huge and had something to offer all of us ! There were twelve of us and the kids were busy every minute between the pool and the game room. Our host was great and very accessible ! Great place for a large family or friends vacation together.

  *This review was originally posted on Vrbo

• Not worth the money and not clean!

  2/5

  We encountered multiple issues during our stay.The master bathroom water smelled horribly of sulfur.We contacted the property manager and they said they would send out a repair person.That person was not available until the week following our stay.The smell was so strong it made showering unbearable in the master shower.The other issue with the master shower was the control panel for the shower does not work.The buttons are all broken.We asked how to operate the shower and the property manager stated "the buttons no longer work.Owner had it looked at to be replaced, however they will have to knock out the entire wall and she hasn;t decided to do that yet." the dishwasher wasn;t working properly and we asked the property manager about it since it didn;t clean the dishes and there was a large build-up of food and debris in the bottom.We were then told the maintenance person was in the hospital and they will try to find a repair company to come out and look. I sent pictures of the inside of the dishwasher and the response was that they were sorry they missed it during cleaning.I also sent a picture of the kitchen dining room table.It has a removable glass top that food can easily get trapped in.I showed the property manager that there was old food/rice stuck in the table that was not clean.The reponse was "we have had back to backs for most of the summer so time for deeper cleans and repairs have been short."I am thoroughly appalled and disgusted!We would like a refund!!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Amy, We're sorry to hear that your stay didn’t meet your expectations. After reviewing your feedback, we spoke with the homeowner, and they provided the following information:
  -Cleanliness: We use a professional cleaning company to ensure that the home is thoroughly cleaned and sanitized between guests. Most reviews of the property are 5-star, with cleanliness frequently mentioned. However, it’s possible something was missed during your stay. The home is professionally cleaned after each guest checks out, the sheets are laundered by a professional service, and both the pool and yard are maintained by specialized crews. We’ve spoken with all service providers to reinforce our high standards. I apologize if anything fell short during your stay.
  -Water: The property uses well water, which naturally contains sulfur and iron. The sulfur can cause an odor, and the iron can lead to slight discoloration. Although the home is equipped with a top-tier, 3-year-old Kinetico water softening and conditioning system, it stopped working properly during your stay. We immediately contacted our water service provider, Superior Water, but due to staffing issues, they couldn’t service the system until the day after your departure. We ensured that the water was safe to bathe in and drink, and provided three cases of bottled water for your family. We also offered to provide more bottled water if needed to minimize the inconvenience.
  -Master Shower: The master shower features a built-in panel with jets and nozzles. Unfortunately, the additional jets are no longer functioning, though the main shower head remains fully operational. Since repairing the panel requires significant tile work, we are evaluating the best time to make these repairs to avoid disrupting future guest stays.
  -Dishwasher: The dishwasher has been used regularly by other guests and our cleaning crew without any issues. When you reported a problem, we offered to send an appliance repair company, but you chose to wash the dishes by hand instead. We respect our guests' privacy and typically schedule non-emergency repairs after check-out if requested. We regret that the dishwasher didn’t function properly during your stay. Since your departure, it has been used multiple times without any complaints. However, we will consider replacing it if further issues arise, as we are always committed to providing an excellent guest experience.
  -Dining Table: The glass-top dining table can occasionally trap crumbs in the small seam between the glass and frame. Removing the heavy glass requires multiple people, so we clean the area beneath the glass as needed. We have instructed our cleaning crew to regularly check this seam to prevent the issue from recurring for future guests.
  -Dryer: After you reported an issue with the dryer, we immediately sent Aikens Repair Service for a same-day repair. The dryer, which is only three years old, was found to be in perfect working condition, heating properly on all settings. While no repairs were needed, we had the vents cleaned to ensure continued optimal performance. The dryer was used by the cleaning crew before and after your stay, and no issues have been reported.
  We strive to ensure a pleasant stay, and we look forward to this property hosting many satisfied guests.

• 5/5