Lehigh Acres Home w/ Lanai, Heated Pool & Spa!

Reviews

• Perfect Game Tournament

  5/5

  It was our first time using Vrbo. We called Vrbo and the property manager on day of check in to change the number of guests, not a problem.We were there to watch our grandson play in a baseball tournament.The property was very nice, just as advertised. We used the washer,dryer and pool every day.When we called the property manager with a question she responded promptly. If we are ever in Fort Myers again we will look for this property!!

  *This review was originally posted on Vrbo

• 3/5

  The house was perfect! No complaints there. The property manager however was not. We had 3 missing remotes and she never provided any for us so we were unable to watch tv in main living rooms or outside by pool. She made it seem like we stole them or something, stating “the cleaners and supervisor both saw them in the house.

  My kids hair turned green annd I ansked the property manager to come test the chlorine levels. No one was ever sent. The pool heater was set to 104 degrees when we arrived. It took days to cool and almost the entire first day on the phone troubleshooting how to fix it. We were very limited on use as it was dangerously hot for the kids and it didn’t cool for 2 days.

  Last, I requested late check out and the property manager said I needed to contact Evolve to block the day. I did that and then the property manager said that the owners needed it and we would not be granted late check out. I contacted Evolve again and they were great, blocked the room, and handled the communication with the property manager. I spent way too much time on the phone with easy solutions to issues that could have been resolved if there was the right property manager in role.

  As much as we loved the house, I do not think we will be back again in the future after the experiences we had with the manager.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Melissa, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - Our property manager offered to assist in locating the TV remotes and visit the property for further help, but didn't receive a response. New streaming devices have since been installed in the back family room, and the Roku remotes now work with all the TVs in the house.
  - We promptly contacted the pool company regarding your concerns about the chemical levels. The owner of the pool company confirmed that the chemical levels were correct. The pool is cleaned and serviced weekly.
  - The pool heater for the spa is typically set at 89 degrees, and the pool at 86 degrees. If guests need the heater adjusted, they can always contact the property manager for assistance.
  - We apologize for the confusion regarding your late check-out request. A guest was scheduled to check in immediately after you, requiring timely cleaning.
  - Our property manager did her best to address your concerns during your stay and consistently provides excellent hospitality to all visitors.
  We do all we can to provide an excellent guest experience and we look forward to hosting many satisfied guests.

• Lehigh Acres

  5/5

  The house is beautiful and they offered some extra things in the home you don’t normally see in a rental. The location was great and the neighborhood was quiet. The only issue was that one bedroom did not have a television. This home would be my first choice when I stay in Lehigh Acres again.

  *This review was originally posted on Vrbo