Kissimmee Getaway w/ Pool Access: 5 Mi to Disney

Reviews

• Perfect spot

  5/5

  We were in town for a cheer competition at ESPN zone. The house was perfect for our group of moms. The house was very clean, well appointed, and comfortable. It was close to the grocery store and restaurants without the crazy crowds of staying in Disney. We would definitely stay here again.

• 3/5

  We arrived around 3:30 in the morning. I entered the code and when we walked in, we immediately noticed personal belongings on the ground and in the first bathroom. We stepped outside and immediately contacted the host, but was unable to reach anyone. I followed up with the company and let a rep know that someone was inside. They contacted and were able to reach the host who informed us that “we” were let in hours ago. It clarified that the property manager allowed someone in the house, even though they had trouble with the code. No ID was verified, and they were let in and given the property key. The property manager suggested that we sleep in the pool area until the morning, so as not to disturb the unknown guest in the home. When I noted that that option was not appropriate or safe, the property manager suggested that we sleep elsewhere until 9 AM when we could resolve the issue. None of those options worked for myself or the seven other members of my family who had just driven 12 hours to our destination. My husband and I went in and woke up the guests. They shared their confirmation and it was determined that they were at the wrong address. Long story short, we handled it, they went to their property. It was about 5 am and we had to change sheets and tidy the home-they were groceries, trash and cigarettes. The remainder of the stay was fine. The property is very nice, spacious and updated. The pool is cold (pay the extra) and inflatables are flat and dirty. A bit dusty.

  *This review was originally posted on Vrbo

  Manager's Response:

  "We always want our guests to feel comfortable and well taken care of. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We sincerely apologize for the check-in error and the stress this caused your family after a long drive; we have since updated our verification process to ensure all guests are confirmed before entry.
  - We have already provided a partial refund and covered the additional professional cleaning fees to help make things right after this unusual mix-up.
  - We appreciate your kind words about the home being spacious and updated, and we’re glad you were able to enjoy the rest of your stay.
  - We take your feedback on the pool and dusting seriously and will work with our local team to ensure all amenities are in top shape for future travelers.
  Thank you for taking the time to leave your review."

• 5/5

  The house was clean and spacious. It was quiet and comfortable. We had everything we needed.

  *This review was originally posted on Vrbo

• 3/5

  Overall it was a nice place! A few non-crucial suggestions for improvement: more bath towels & hand towels overall. Bath mats for the master bathroom. Upstairs master bath did smell like cigarette smoke but cleared after a day. Couches need to be bigger with more comfy pillows. Bed pillows were pretty terrible (get Casper). The kitchen and dining area are spacious and comfortable. Nice blankets in the bedrooms. Very clean throughout the house.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: “Thank you for your feedback. We have included more towels and cleaning cloths as a result of this feedback. We took care of everything.”

• 5/5

  The townhouse was clean, comfortable and had all of the amenities we needed! Hot showers and cold AC! The Wifi was fast, every bedroom had a television and there was a large television in the living room. This was great for our four teenage/young adult sons! The pool and lazy river was great. The host was very nice and communicated well and quickly. Great location, it's close to shopping, dining and major attractions. We visited Disney, Universal, International Drive and Outlet malls. The master bedroom mattress could use an upgrade. The living room and dining room furniture was nice and comfortable for movie and game nights and meals. Plenty of room for large groups/families. Great experience! We would definitely stay here again!!

  *This review was originally posted on Vrbo