Kissimmee Condo: Community Perks, 10 Mi to Disney!

Reviews

• Do not recommend - very dirty and ran down

  1/5

  Floors are filthy with dirt, dust, hair, and small pieces of garbage. Vents are full of dirt. Bathroom rugs have toothpaste on them. There are holes patched all over not painted in entire place (their pictures don't show what walls actually look like).Things are broken throughout- the garbage can, the towel holder, the couch, one of the toilet handles. I reached out to the host/owner directly to consider making it right and asked if they have someone hired to clean who may not actually be doing it (sent them pictures) and they said they didn't care and that they aren't worried about a bad review. I even said some positives like the place is quiet and has great hot water. However "owners" who can care less when they SEE it's not even being cleaned and I took the time to let them know of the many broken things is disappointing. The VRBO community deserves better than this very unclean and unkept property and the lack of care from whoever "owns" this place. I took a risk renting a new listing and learned a tough lesson. Take your money and family elsewhere.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Heather, the homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:
  - Thank you for choosing to stay in our home and for taking the time to leave a review
  - We put a lot of care into making our home a destination retreat for our guests, and we are known for providing an exceptional guest experience, so we're saddened by your remarks about us not caring
  - We have our home professionally cleaned before each guest arrives. We wish you had reached out during your stay to address your issues, but we didn't hear from you until after you departed. We would have done everything possible to resolve your concerns immediately
  We truly go above and beyond for our guests and are confident that future guests will have excellent stays!

• 5 stars! Very clean and nicely decorated. Close to theme parks.

  5/5

  Super clean and comfortable. This condo is in a perfect location and is well-cared for. There is a park, pool, bbq, and picnic tables just outside the front door. All of the amenities were fabulous. The kitchen had everything we needed. We loved it and would definitely stay here again.

  *This review was originally posted on Vrbo