Luxe Terra Verde Villa w/ Theater: 6 Mi to Disney!

Reviews

• Mad Guest

  1/5

  The refrigerator didn’t work we call soon we got there they show up the day before we leave, no cable in none of room or living room just in the master bedroom, games room had a very bad smell, we can only park 2 cars not 4, no grill no television in 2 room and the sofa bed in the theater room was broke,

• DO NOT STAY HERE...Bugs, mold in refrigerator and spider webs !!!

  1/5

  I have stayed at 3 other VRBO locations that was excellent, this one was Horrible. We walked in and immediately saw small bugs in the kitchen and in 3 bathrooms. Opened the refrigerator and found mold. After calling the location agent we were told to document everything with pictures and videos (which we did) so we would have a case for reimbursement if we decided not to stay. My wife refused to stay of course, so I had to get 3 Marriott hotel rooms for 3 days. Our Disney vacation was completely altered and cost me double what I intended on spending because of the subpar living conditions of this rental. I would like my money back as we did not stay any of the 5 nights I paid for. We have sent over 10 emails to the company and we do not have an answer yet about any compensation. You have definitely lost several customers.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Andre, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - We inspected the entire home and did not find any bugs. To be extra cautious, pest control was called, and they sprayed the whole house.
  - The sheets are washed and cleaned after each guest's stay. We can confirm the sheets were clean upon your arrival.
  - We also had the carpets in the home steam cleaned before your arrival.
  - There was an issue with the refrigerator door, which caused the fridge to fill with water. Due to the water, there was a small build-up of mold in the corners. We will be addressing this situation.
  - We worked with Evolve to provide a fair resolution based on the documentation provided, and our records show you were issued a generous refund.
  We will continue to do all we can to provide our guests with an enjoyable stay!

• A couple of issues

  3/5

  Wifi was super slow. I called the manager and he told me to call the internet company and gave me the number. I honestly did not feel like that was my responsibility. Second, they only give you one roll of tissue in the bathroom, i had to go out and buy my own. I had to buy plug ins because it smelled a little odd. Last, the bed upstairs had sunflower seeds in the frame. The property was nice but with all the money i paid i should of never had any issues.

  *This review was originally posted on Vrbo

• Family vacation

  5/5

  Ice clean and spacious, enjoyed our stay.

  *This review was originally posted on Vrbo

• Over priced for what we got

  2/5

  We experienced one problem after another in this house, when we got there ,it looked nice enough but it smelled really bad all through the house with moth balls, which we found out was in the garage the whole time, it was hard to breathe. For the first two days we had no hot water ,,cold showers are no fun at all, we also did not have a working refrigerator,,the ice maker was completely frozen,,,and there was water and mold in the vegetable tray and the tray below it, so fist thing I had to do when we arrived was scrub the refrigerator out. Then we realized we had no tv in the living room, and even after the cable company came to turn it back on and put a new box in, it still kept going out,, so we just gave up on it,... the glass sliding door that leads to the pool area is so old , it kept sticking and the door handle was really loose,, The maintenance man George he was very helpful along with Michael came over and fixed the door handle because we could not find a screwdriver anywhere in the house, or I would've fixed it myself, as it was I had to clean out the track because there was so much dirt in it and that is why I kept sticking but nonetheless the day after we tightened it up and cleaned the track the doorhandle just snapped off because the door is so heavy and it would not slide because it really needs to be updated. I also fixed one of the cabinet drawers that holds the silverware because the back of it was broke off And the bottom of it kept sliding back so there was a giant hole when you opened it I glued that and that helped a little bit but the silverware bins kept sliding back anyway. I will say that Michael and George the maintenance people were extremely helpful and tried to help us as best as they could, but, no, I would not recommend this house to anyone else, it needs too many updates and it needs to be clean from top to bottom, sorry to say that I would never go back there I did talk to the maintenance people about either being refunded some money or having heat turned on for the hot tub as compensation for all of our troubles but I never did hear back from anyone, they said they were going to talk to the owner about it, we didn't get heat turned on in the pool because they won at $350 extra and we've just figured we would go down to the hot tub that is at the clubhouse at the resort but when we got there it turns out their hot tub was broke so no fancy drinks by the hot tub for us

  *This review was originally posted on Vrbo