Beach Retreat in Jacksonville: Pet/Family-Friendly

Reviews

• 2/5

  First, this house sits on a public golf course and there is a green right off the back yard with a water hazard across from the house so golfers hit on the house side constantly. I was almost hit with a ball in the driveway and the ball broke my windshield of my car. I didn’t feel comfortable letting my daughter sit out in the backyard by the pool so I had her sit in the front yard. She had two balls fall within 3 feet of her in the front yard! Second major issue, we had large sewer flies coming out of a door/window area of the bedroom with three beds in it. We killer 100-150 large sewer flies all throughout the house! We couldn’t leave food out. I did not like my son having to sleep in that room where they were all coming from. In the queen room the window was broken on the inside and glass was laying all loose on the window ledge. Several dressers had dirty socks in them. The owner never responded in the app when I messaged about the flies and Evolve contacted the owner and they said they were going to send someone out about the flies and to clean up the glass but nobody ever showed up. We were in Jacksonville because my wife had a major surgery at Mayo so my family was at the house while I drove back and forth to the hospital until she was able to come back to the house. 5 days of being in the house we turned on the AC because it was warm and the condensate line from the air conditioner filled up with water and the flies stopped. Never again

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. The property is located on a golf course, as noted in the listing, offering beautiful views and a large screened porch for guests to enjoy. While it is rare, golf balls can occasionally land near the home. During this stay, we understand that a golf ball came very close to you and unfortunately struck your car windshield. We take safety seriously and encourage all visitors to remain aware of their surroundings while enjoying the property. We understand how unsettling and upsetting this experience can be and appreciate your understanding of the unique aspects of staying on a golf course. Regarding the fly issue, maintaining a clean and well-kept property is a top priority, and we have a regular pest control service in place. We have not experienced this issue before, and it has not occurred since. During this stay, some trash was left uncovered in the heat, which unfortunately attracted flies. Once we were made aware, we promptly cleaned the trash cans and addressed the situation, which has now been fully resolved. We strive to make the home comfortable and enjoyable for all guests, and we appreciate feedback that helps us maintain our high standards.

• 5/5

• 4/5

  Host is easily accessible if needed, One mile from beach.

  *This review was originally posted on Vrbo

• 5/5

  We had a great stay despite the previous guests leaving the property a mess and breaking things. The owners were very apologetic and did there best mitigate the situation. The home is beautiful and the star is the pool. Everything is a bit dated but still functional. I do wish the grill was in working order as we had planned to grill but that is minor.

  *This review was originally posted on Vrbo

• 4/5

  Everything was great!

  *This review was originally posted on Vrbo