Private Pool: Spacious & Elegant Haines City Home!

Reviews

• Large clean house near town

  4/5

  As described and very convenient to restaurants and stores in town.

  *This review was originally posted on Vrbo

• Started rough - finished okay

  3/5

  Due to a delayed flight, we arrived at the home at 12:30am. The access code for the door given in the check-in email did not work. We tried calling the number provided for 24/7 contact twice but no one answered that or texts. Luckily there was a lock box with a key in it that we could get into but there was no instruction on where to use the key...eventually we figured it out.

  Wifi password was to be provided inside the home - it wasn't. Had to text the contacts who did finally start responding the next day. Also got a new code for the front door that worked.

  There was a full case of bottled water provided which we really appreciated.

  Supposed to be a hair dryer as per the amenities listed - none there, had to buy one.

  Minimal soap provided...we were there for 6 days - they did eventually drop some more off.

  There were no baking sheets so the food we bought the first day could not be cooked - eventually they dropped a couple of tiny baking sheets off.

  The ice maker in the freezer does not work.

  The air conditioning for the main King bedroom was not working for 3 sweaty nights - they got a technician in to repair it and the dryer which was also not working on day 4.

  There are no tea towels to dry dishes.

  There was no starter coffee / creamer that we could see as promised - we bought our own.

  Two neighboring homes, including the one next door, have chickens, including roosters, that crowed at all hours of the day and night. After about 3 nights we got used to it.

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. While we’re glad you appreciated the bottled water and that some issues were resolved during your stay, we regret that your initial arrival and other aspects of your experience fell short of expectations.
  
  Since your stay, we’ve taken steps to ensure future guests have a smoother experience. The air conditioning has been fully repaired, and we are actively working with our cleaning crew and guest contact team to address the concerns and make improvements. Additionally, we’ve resolved the issue of missing amenities, such as the hair dryer, soap, and kitchen items, to ensure the home is fully stocked as promised.
  
  We value your input as it helps us improve, and we hope you’ll consider staying with us again to experience the positive changes we’ve made. Thank you for bringing these matters to our attention.