Modern Haines City Home w/ Pool & Lanai!

Reviews

• Great location

  4/5

  I’ve had great luck with this property for the two years we have rented it while in Florida. Size is great for our group. Love the pond out back.

  *This review was originally posted on Vrbo

• Truly amazing house and a great location

  5/5

  Easy checking and good communications with the host.

  *This review was originally posted on Vrbo

• All good

  4/5

  Everything went well everyone was happy.

  Beds could be a little more comfortable, that is not a complaint.

  *This review was originally posted on Vrbo

• Nice but missing some basics

  3/5

  The house was exactly as billed on the pictures. Great neighborhood. Clean house.

  The problems:

  1. AC was out for our entire stay. House stayed at 80-82 degrees. Attempt was made to rectify but was not completed before we left (stayed from Thurs - Mon)

  2. Only ONE trash bag in the kitchen. Couldn't do anything with extra trash

  3. No dishwashing liquid

  4. No stopper for the sink (couldn't make dishwater if we wanted to)

  5. Only ONE pod for the dishwasher (so I guess we were supposed to only wash our dishes once)

  Would have been nice to have (i.e. I've seen it at other locations and it was nice):

  1. Some basic spices: salt,pepper, garlic -- they have it now because we bought it and left it for the next person

  2. One package of coffee -- they have it now because we bought it and left it for the next person

  3. A better coffee pot (that was the most basic coffee pot). The problem is that if you don't remember to turn it off it will stay all day and the coffee in the pot get burnt to the bottom of the pot.

  Manager's Response:

  Homeowner's Response:
  "Hi Andre, thank you for sharing your detailed feedback about your stay. We’re glad you enjoyed the home’s cleanliness and location. Regarding your comments, we’d like to clarify that while we provide some essentials as a courtesy, our home is a short-term rental and not a hotel. We encourage guests to bring additional supplies they may need during their stay.
  We appreciate your feedback and will take it into consideration as we continue to improve the guest experience."

• Better customer service

  2/5

  I would have gave a 5 star because I stayed there before it was great. But this time was different I got the code to the door 2 hours after check in . Found out that the lights was off I canceled my stay then 2 hours later which was about 8pm got a call the lights on got there house wasn’t clean bed was made up. Cleaning people came when I left to go to the store. They were in there when I got back . Didn’t get settled in until about 10pm .The owner didn’t even try to give me a discount or a extra night seeing that I waste a day