Lakefront Reunion Home w/ Pool: 6 Mi to Disney!

Reviews

• Orlando Trip

  1/5

  Upon Arrival We had to clean this place.The Pool was a Complete Mess.There was like a paper that had broke down in pool floating all over the pool.3 Days of. Scimming Pool got that cleaned up.this home needs some Maitance done on it. Its a fine Home .But just was not Clean at ALL.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner:
  Thank you for taking the time to share your feedback regarding your recent stay at our property, Richard. We genuinely value every guest's opinion as it helps us refine our offerings and continually enhance our guests' experiences.
  
  Since taking ownership in late November 2022, we've invested both time and resources into improving our property to ensure it meets the highest standards of quality and comfort. It brings us great pride to mention that the majority of our guests, including those just a week before your visit, have recognized and appreciated these enhancements, consistently rating our property with a perfect 5 stars and complimenting its beauty and cleanliness.
  
  Regarding your comments about the pool, please be informed that our outdoor pool is cleaned weekly by a trusted professional pool company. As it's an outdoor and uncovered pool, occasional debris from nature is inevitable, but rest assured, we prioritize its regular maintenance to ensure a pleasant experience for our guests.
  
  One of our main objectives is to promptly address any concerns or discomforts our guests might face during their stay. Unfortunately, we were not made aware of any issues during your visit, which would have provided us with the opportunity to inspect and, if necessary, rectify any concerns immediately.
  
  We genuinely regret any inconvenience you may have felt and would greatly appreciate the chance to host you once more in the future, ensuring your experience aligns with the high standards that many of our previous guests have come to love and expect.
  
  We wish you all the best!"

• Outstanding stay!

  5/5

  We loved everything about this stay.

• January 2023 vacation

  5/5

  We stayed here Jan 21-28, 2023. Tamie, the owner, contacted us to make sure everything went smoothly and to answer any questions we might have. This house has plenty of board games, a Night Hawk Pro Gaming Box for your gaming system, and a game room with a ping pong table. The weather was the only thing that was not excellent so we were glad that we requested the pool be heated. There are many restaurants in the resort area to choose from. Around the corner is a Publix grocery store, a drug store, and a liquor store. which made it very convenient to get what we needed for the week.I would stay here again, or at any property hosted by Tamie and her husband.Thank you for allowing us to rent your lovely house.-Donna

  *This review was originally posted on Vrbo

• Very disappointed about conditions in rental

  1/5

  I believe in first appearance and this rental was not a good one . First arrived the pool was not cleaned and have a white ring around inside it and patio furniture was not setup like it was on the picture. Then going into the rental the floors was covered in hair , debris from food and a roach . The furniture is out dated couch is not clean looking for the remote and it was in the couch with debris of food and hair.. The kitchen was so disgusting. The refrigerator smelled like crab fish. The counters were so filthy when I wiped it down with lysol and bleach. The rag was brown, and I am not exaggerating.. going upstairs every inch of the carpet that I stepped, had either hair, food particles or glitter it was not vacuumed, and it was not shampooed. The bathrooms were not cleaned underneath. The toilet rim were mold or black residue. The shower tub had a clunk of hair in it which I had to clean, the master shower had mold and soap residue and there’s a title in the master bathroom when you walk in a strip of tile is loose they just glued it on in there and still a gap there. I had to clean before I used. Also downstairs floor which is tile I had to buy my own products And mop the floor before I had the rest of my guests come in for Thanksgiving holiday . The bed sheets was not changed, I had to change all of the sheets to brand new ones .. and while doing that the mattress have stains on the the one downstairs. And stains on the pillows.. I was trying to get in contact with the property management, which is Robert Santana. He got in contact with me the first time about accessing the property very quickly then when I had issues on the condition of the property, I sent him pictures on his cell phone, and his respond was according to the cleaners everything was clean. My apologies for the inconvenience. This may have caused you. I was really hoping to have a wonderful relaxing timing with my family but I truly I didn’t have a good time I was so exhausted and disgusted.. I hope that this reaches to someone that can have better cleaning people to come in and do a better job..

  *This review was originally posted on Vrbo

  Manager's Response:

  Shared from the homeowner: "Hi Jessica - As the new owners of the property, we're deeply sorry about your past experience and would like to offer you a complimentary weekend stay on us. We're taking steps to improve the service and comfort of the home. We hope you will reconsider and visit again. Please contact us directly. Evolve can provide you with our contact information. We hope to see you soon!"

• Great Stay

  5/5

  We stayed here while in town to run The Disney Wine and Dine Half Marathon. We were traveling with 3 teenagers and were thankful to have all the extra space! There is some serious air conditioning in the house. You will not get hot. We would definitely stay again!

  *This review was originally posted on Vrbo