Emerald Grande Condo: Beach, Marina & Ocean View

Reviews

• Beautiful Resort!

  2/5

  Before arriving I reached out to the direct contact assigned to me. Kim was rude, told me she was eating lunch ,and to call her back. I was shocked, so she definitely set the tone for the expensive trip we had booked. Definitely gross, and unprofessional representation of Evolve. I was not pleased at all with the customer service. I reached out several times to discuss the issues I found when I arrived and did not receive any form of communication back the entire stay. Also note, if you need anything in reference to toilet paper, paper towels, you can not get it from the front desk since we booked through Evolve. The store onsite does not open until 9. So please go shopping and purchase these items ahead of time. Overall, the condo was beautiful and we had a great time with family and friends. We will never book through Evolve again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jamaria, we want our guests to rest easy when they stay with us, and we apologize for any issues you encountered during your trip. After reviewing your feedback, we reached out to the homeowner, and they would like to share the following:
  -Thank you for confirming that you found the condo beautiful and enjoyed your visit. We apologize for any miscommunication between you and our local Guest Contact and regret any inconvenience caused. Based on your feedback, we will address this issue with our local guest contact to ensure continued improvement for future guests.
  -We do provide reserved supplies such as toilet paper and towels in cabinets below the sinks. Rest assured, we will take steps to prevent similar occurrences in the future.
  -We are delighted to hear that you had a wonderful vacation in our newly renovated unit, complete with new furniture and flooring.
  Thanks for taking the time to leave your review! We truly go above and beyond for our guests and are confident that future guests will have excellent stays!

• Family vacation

  5/5

  Beautiful condo with plenty of room. Great location with a lot of activities to do.

  *This review was originally posted on Vrbo

• Great condo

  5/5

  Great condo in the best location!

  *This review was originally posted on Vrbo

• Destin condo

  5/5

  We had a great time at Destin celebrating an engagement and birthday. Our accommodations were great. Plenty of room in the condo and it was on convenient to the elevator and garage as well as to all the attractions and restaurants at the harbor walk village.

  *This review was originally posted on Vrbo

• Stay was okay

  3/5

  Overall stay was okay. Unit was cleaned well. Check in process seemed unprofessional and disorganized, not the experience I would expect at this kind of property. Staff seemed overwhelmed. This unit faces the bars and restaurants on the boardwalk—windows in unit do not block sound well. Was loud with music, sirens, yelling until 2-3am. We were traveling with an adult group and used white noise played on cellphones to drown it out, but if traveling with small children sleep may be disturbed. Coolers with drinks not allowed on pool deck, there is a pool side bar. Beach access is a short boat shuttle away, runs every 30 mins during prime season. Rather convenient but good to know if you prefer a beach you can easily walk to. We are not likely to stay again but could see a type of vacation/person that this place would appeal to. Lots of bars and restaurants in walking distance. Poolside food menu was better than expected.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Morgan, we appreciate your feedback, and we are committed to providing an excellent experience for our guests. Here are some insights from the homeowner:
  -Thank you for letting us know that your stay was satisfactory in this condo unit.
  -It's worth noting that this is a bustling location with over five hundred rooms directly located on Border Walk on the marina. The front desk is managed by the hotel, particularly during peak seasons. Additionally, there are various restaurants and bars available as part of the entertainment offerings
  -We encourage our guests to thoroughly review all the details in the listing to ensure their expectations are met seamlessly. This proactive step ensures a satisfying experience for everyone involved.
  We strive to ensure that every guest enjoys the best possible stay, and we eagerly anticipate hosting many more satisfied guests at this property, as evidenced by our other reviews.