Lanai & Pool: Spacious Villa Near Disney!

Reviews

• Golf Getaway

  4/5

  Overall we were happy with the property rental. The size and location were excellent for our group of 8 golfers.

  We had a couple of issues - mostly around the pool. One is the patio door leading to the pool had a damaged track, which made it extremely difficult to move the door. The second was the pool heater - we paid for the 9 days of heat but only received 2 days as a result of both miscommunication between the rental manager and host, as well as a technical issue. The owner provided us a refund for the 7 days of no pool heat.

  Last small issue is an Evolve host matter (nothing to do with the owner) - beware, that site charges for damage protection not damage deposit. You get none of that money back and it is equivalent to a normal damage deposit. Basically it was another $216 fee on top of the cleaning and management fees.

  *This review was originally posted on Vrbo

• Golf Getaway

  4/5

  Overall we were happy with the property rental. The size and location were excellent for our group of 8 golfers.

  We had a couple of issues - mostly around the pool. One is the patio door leading to the pool had a damaged track, which made it extremely difficult to move the door. The second was the pool heater - we paid for the 9 days of heat but only received 2 days as a result of both miscommunication between the rental manager and host, as well as a technical issue. The owner provided us a refund for the 7 days of no pool heat.

  Last small issue is an Evolve host matter (nothing to do with the owner) - beware, that site charges for damage protection not damage deposit. You get none of that money back and it is equivalent to a normal damage deposit. Basically it was another $216 fee on top of the cleaning and management fees.

  *This review was originally posted on Vrbo

• Family Christmas trip

  3/5

  The house was big & spacious. It had what we needed but that was the end of it. DO NOT PAY THE EXTRA TO HAVE THE POOL/ HOT TUB HEATED!! Was told that was as hot as it would go then finally on the 4th day he finally made the effort to get it warmer but it was never a Hot Tub. (Kitchen sink water was hotter than hot tub.)

  Game room was disappointing, showed an air hockey table but it did not work. (those were 2 things that we had based our choice for this house). Wi/fi was awful. Had TVs in every room but could only watch one at a time. Streaming would drop.

  Was very disappointed!

  Manager's Response:

  James & Sarah, thank you for sharing your feedback about your recent stay at our property. We sincerely apologize for any disappointments you experienced and appreciate the opportunity to address your concerns.
  
  We regret to hear about the issues with the pool/hot tub heating, and we appreciate your patience during this matter. We want to clarify that we did make efforts to address the temperature, and we apologize if the hot tub did not meet your expectations. Your feedback helps us identify areas for improvement, and we will work on ensuring a more efficient heating process in the future.
  
  We understand your disappointment with the game room, especially the air hockey table. We apologize for any inconvenience this may have caused and will take steps to ensure that all amenities are in proper working order for our guests' enjoyment.
  
  Regarding the Wi-Fi issues and streaming interruptions, we are sorry for any inconvenience caused. We would have been happy to address these concerns had we been made aware during your stay. Communication is essential, and we encourage guests to inform us promptly so that we can take immediate action to resolve any issues.
  
  We appreciate your understanding regarding the pool situation and the efforts we made to rectify it. We also want to highlight that we reached out to you, urging you to communicate any issues and regret that we were not informed about the internet problem during your stay.
  
  Your feedback is valuable, and we will use it to make necessary improvements.

• Absolute amazing vacation

  5/5

  This is the 3rd time we’ve stayed in the Orlando/Davenport area and this property made our stay even that much better. The communication not only with Evolve but with the owner themself was perfect. Any problem we had, which was only one, was resolved quickly. The owner even texted me personally about midweek of our vacation just to check and make sure everything was going good. I highly suggest this property for several reasons. It is in a great area, close enough to the parks but away from all of the hustle and bustle. We had no issues with any neighbors either unlike a past property where they were up all hours of the night. Check in and out was done seamlessly and the pool and activities were spot on! Pretty sure my kids only got out of the pool to eat and sleep. Again, I can’t recommend this property and their owners enough.