Chic Resort Townhome ~ 9 Mi to Disney Parks!

Reviews

• Horrible

  1/5

  Upon arrival they gave us the wrong code we had to wait outside until the office contacted property manager for correct code and king bed fram is falling apart and there are also roaches I contacted management and no reply

  *This review was originally posted on Vrbo

• Repairs needed

  3/5

  Family vacation to visit theme parks. When I booked this resort it had a 10 rating. I wish other reviews would have been up. Check in process was easy. Upon arrival, we were met with a property that had cleaning issues. We also only had two washcloths for our party of eight. They had someone come a few hours later to bring toilet paper, washcloths, soap for bathrooms etc.

  If this would have been only issue, I think this vacation would have been fine. But, the property needs to be stayed in by owner. The upstairs bed is worn out and you both roll into the middle. The downstairs queen is like an under inflated air mattress. The upstairs beds are like lying on plywood. We attempted to sleep on couch , but you could feel the rods when lying on it. The toilets upstairs leak all night. After each use, you must stick your hands in the back and manually push the phalange down. The ice maker hangs up on crushed ice. The downstairs bedroom vent barely pushes airflow, so it stays much hotter. Pictures show dresser in downstairs bedroom. It’s not there. Looks like pictures were from initial purchase of home, likely when it was staged. Its kitchen table and bedding does not look like that. Unfortunately, after paying to stay here, we decided to leave and go stay somewhere else. We were offered back our cleaning fee. But we had to pay for another place to stay. No resolution to the problem of the home. I feel someone should have reimbursed us for the time we left early at minimal.

  *This review was originally posted on Vrbo

• Family Vacay

  4/5

  The check in was ok. The reps there were not that welcoming but then again it was evening so maybe quitting time. The property overall was nice. The townhouse was ok. Somewhat dated but overall adequate. There are minor fixtures needed but the home met our needs. We really enjoyed our stay

  *This review was originally posted on Vrbo

• Rundown and Unpleasant

  2/5

  We've stayed at units in Regal Palms twice before that were excellent from a different owner. This property was rundown and poorly cleaned. The entryway and living room reeked of weed and the upstairs smelled like stale smoke for the majority of our time there. Especially unpleasant experience for kids. The upstairs queen bed was fine, but the other beds were old and had zero support, especially the king. Cleaning was subpar--one twin comforter had what looked very much like a male-created bedroom stain, the toilet bowls and undersides of tub fixtures had mildew growth, the downstairs bath had dark sink stains and the tub wasn't too pleasant, the living room couch had no cushioning and a piece of it sticking out the back of one section, and at least two of the three toilets stuck open when flushed. Amenities were extremely limited, with no toilet paper but did have nice bath and hand towels. While the kitchen had no paper towels or spices (like salt), it did have plenty of plates, flatware, cups, and cooking items. Would NOT rent from this owner again or recommend a unit from them. They should either try staying in this unit for a week, using all the rooms, or hire a higher quality property management company for cleaning and maintenance. Beds and couch definitely need to be replaced.

  *This review was originally posted on Vrbo

• Florida trip

  5/5

  I appreciate them for allowing us to stay here first and foremost. The experience was great, I can even appreciate walking in to Tissue, soap, dishwashing liquid and essentials to start off our vacation. They even have a selfie wall in the house for pictures. TVs in all rooms is something you don’t usually get with most houses and each room had TVs with remotes. Will consider staying here again next year!

  *This review was originally posted on Vrbo