Walkable Florida Duplex: 2 Blocks to Cocoa Beach!

Reviews

• Little Gem!!

  5/5

  Beautiful home located 2 blocks from the beach! Perfect place for a romantic getaway or a fun girls weekend. We appreciated the fenced yard and game room located in the back yard. Easy to walk to restaurants and local attractions. You will definitely enjoy your stay here! We will be back.

  *This review was originally posted on Vrbo

• Great Property near the Beach!!

  5/5

  Amazing property only a couple blocks from the beach! Spacious and clean, it even has a play room outback! My family had a great stay and there were plenty of eatery options within walking distance. Communication with the host was super easy, in fact everything was super easy with no complications. If you are looking for a getaway where you can have a relaxing time for yourself, or family, I highly recommend staying at the Beach House!

  *This review was originally posted on Vrbo

• Little Gem!!

  5/5

  Absolutely beautiful place! Clean and well stocked with all the things you need.

  2 blocks to the beach and great restaurants.

  Perfect location for a vacation getaway!

• Fabulous

  5/5

  Had a great visit. The house was just as it was

  Listed. It was a great location and the property manager was available was needed.

  I would stay here again !!

  *This review was originally posted on Vrbo

• Integrity is lost

  1/5

  As some may know, there was a recent worldwide IT outage. I woke up on the morning of July 19th excited to get away from the worries of daily life with my wife to news that my flight to Florida had been canceled. We drove to the airport anyway to see if we could possibly get another flight and it was not possible because the outage had affected multiple airlines. According to VRBO policy, no refunds are possible on the day of check in, which I fully understand. Makes sense, if you decide to cancel the day of check in, they do not have enough time to find another person to fill the spot and they lose money. However, I made every effort to make it to Florida. I was prevented from going on vacation due to a technical outage that was entirely out of my control.

  Here is my primary complaint. Not necessarily that I was rejected for a full or partial refund (although it stings to know a good portion of my income has gone up in smoke), but that the co-host/property manager Cindy and whoever the owner of the property is, basically threw me to the wind after receiving my money. There was no closure or sympathy for the situation. I was ignored once I was informed that the owner would not consider the situation and decided to hide behind “VRBO cancellation policy,” as if I had irresponsibly canceled on the day of check in. 0/10 absolutely would not recommend. The property is beautiful (according to pictures) but the property management lacks a fundamental concern for their guests.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Hunter, we’re sorry your plans were disrupted and you couldn’t enjoy the vacation you were looking forward to. After sending your feedback to the owner, we’d like to share the following:
  - We deeply regret the inconvenience caused by the recent worldwide IT outage that disrupted your travel plans.
  - We understand how frustrating it must have been to be unable to start your vacation due to circumstances beyond anyone's control.
  - While VRBO’s policy typically does not allow for refunds on the day of check-in, we are processing a partial refund for your stay. You should see it returned to your account shortly.
  - We apologize if our communication did not convey the empathy and concern we feel for our guests. We will address this with our team to ensure better support in the future.
  We would love to host you again and ensure you will have a 5-star stay upon your return