20 Mi to Disney: Condo w/ Pool Access in Clermont!

Reviews

• Great house

  5/5

  Clean house, great location to stay for softball tournament.

  *This review was originally posted on Vrbo

• Excelente casa

  5/5

  Muy buena ubicación cerca a todo lindo barrio

  *This review was originally posted on Vrbo

• 5/5

• Nice getaway

  4/5

  The property was nice. A few plumbing issues that were addressed quickly. Comfy for having a couple people over.

  *This review was originally posted on Vrbo

• Good Location, Clean Unit, but lacking in so many ways.

  3/5

  A few positive comments, It was clean and a great location to walk into Clermont. Decent coffeemaker.

  The mattress in the guest bedroom was so bad, our daughter slept on the sofa in the living room. Flimsy, small, thin bath towels with bleach stains. No bath mats. Broken Ice maker in the refrig. Very weak selection of cooking equipment/utensils making it very difficult to cook a meal. Several burned out light bulbs, no hangers in the closet, ripped screen on the patio. Broken garage door.

  Supplies for a five night stay? One roll of toilet paper in the bathroom, one dishwasher pod, one garbage bag. Tiny amount on dish soap, no laundry soap.

  Manager's Response:

  Owner Response: "Thank you for sharing the feedback. We are truly sorry to hear about the experience they had and wish they had reached out to us during their stay so we could have addressed any concerns immediately.
  
  Our goal is always to ensure our guests have a comfortable and enjoyable experience. This guest asked for an early check-in, however, due to a same-day booking prior to your arrival, we were unable to accommodate the early check-in request at 1 PM.
  
  • Mattress Comfort: Mattress preference can vary greatly among individuals, but we take your opinion seriously. Our mattresses are in good condition, and while hundreds of guests have stayed without issue, we will continue to evaluate feedback to ensure comfort.
  
  • Kitchen Equipment and Towels: Our kitchen is equipped with all the essentials for a standard household, and the current towels and bath mats are sufficient for the space. That said, we are in the process of adding new towels, bath mats, and cookware to enhance our guests’ experience.
  
  • Light Bulbs and Ice Maker: Before the holidays, we replaced several light bulbs to ensure proper lighting throughout the house, (also sent to Sue some pictures that show the light bulbs are ok). We will double-check everything again. As for the ice maker, it has a lever switch that may have been turned off inadvertently.
  
  • Supplies: We provide all guests with a starter kit of essentials, along with refillable dispensers for shampoo, conditioner, body wash, and hand soap in each bathroom. This kit is standard for all stays, regardless of the length of booking.
  
  Finally, we want to assure you that we regularly inspect and maintain the property to keep it in excellent condition for our guests. We also take your feedback to heart and are working to improve wherever possible to provide the best experience.
  
  Please feel free to contact us directly if there’s anything else we can address for you.
  
  Thank you again for your feedback."