Clermont Home 12 Mi to Disney - Private Pool & Spa

Reviews

• Wonderful pool home

  4/5

  Great split floor plan! Pool and lanai were wonderful! Nice quiet neighborhood!!

  *This review was originally posted on Vrbo

• June vacation

  5/5

  My family and I recently stayed at this house fir a week in June. It fit my wife and I, our 7 year old and my parents comfortably. My daughter enjoyed the ease of being able to hop in the pool every day. We liked the proximity to several local attractions, grocery stores and restaurants. Would definitely recommend and would consider going back.

  *This review was originally posted on Vrbo

• June vacation

  5/5

  My family and I recently stayed at this house fir a week in June. It fit my wife and I, our 7 year old and my parents comfortably. My daughter enjoyed the ease of being able to hop in the pool every day. We liked the proximity to several local attractions, grocery stores and restaurants. Would definitely recommend and would consider going back.

• Mixed Experience - Great Potential

  4/5

  Positive Aspects:

  1. Safe and Family-Friendly Neighborhood: Located in a safe, quiet, and family-friendly neighbourhood.

  2. Amenities: Proximity to food, grocery, and pharmacy locations was convenient. The games room and the Mickey Mouse room were great. Night lights in the Mickey room were appreciated.

  3. Layout and Accessibility: Loved the bungalow layout and the access to the bathroom right from the pool deck.

  4. Well-Equipped Kitchen: The kitchen was spacious and easy to cook in. Newer BBQ was a plus.

  Negative Aspects:

  1. Conflicting Rules and Limited Resources: Some rules, like garbage disposal and laundry load restrictions, were fair but lacked the resources to complete to task. (Eg: No plastic in dishwasher / No dish soap provided. Don’t leave more than 2 loads of laundry / Not enough laundry pods given. Etc)

  2. Pool and Spa Issues: Despite paying an additional fee for pool heating, restrictions on usage times and temperature limits (heat/spa turns off at 8pm or below 55F) were frustrating. The pool's cleanliness, with visible algae, was disappointing.

  Overall Impressions: I wanted this to be a 5Star VRBO, but our experience was impacted by the negative aspects noted above. More basic supplies and fixing the pool heating issues would significantly enhance the overall experience.

  Recommendation: It’s a great house - Just come prepared with extra ‘basics’ (eg toilet paper) and be sure to request that the pool is cleaned before you arrive.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Alison, thanks for taking the time to review your stay. After reading your feedback, the homeowner wanted to share the following:
  - As is standard for vacation rentals, we provide a starter supply of paper essentials for guests' convenience. Guests may have to purchase their own additional supplies, especially for longer stays or larger groups.
  - There are no laundry or garbage restrictions for our guests, and we apologize if there was any confusion regarding this matter.
  - While the pool pump can only run 12 hours a day, the pool heater runs 24 hours.
  - The pool is cleaned weekly, and we didn't find any issues when we checked. There are two permanent discolorations on the pool's bottom, which may have been mistaken for algae, but the pool is safe for swimming and well-maintained.
  - We wish you had reached out to us during your stay with your concerns so that we could have promptly addressed them and ensured a more comfortable experience for you.
  Thank you for sharing your feedback with us.

• Disappointed

  3/5

  We stayed at this home because of location and pool. The pool will cost you $ to heat it. The linens must have been 10 plus years old. There is no 4th bedroom. 4th bedroom is a study with a hutch for clothing. You are not allowed to change air conditioning temp. Most bedrooms had light bulbs that were out or missing. These things are easily remedied.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Eileen, The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:
  - Thank you for choosing to stay in our Clermont, Florida home and leaving a review, as guest feedback is vitally important to us and the success of our vacation rental business.
  - Regarding the pool heat, we apologize for any confusion. Pool heating is optional, and fees are outlined in the property listing. Unfortunately, we weren't aware of your desire for pool heat during your stay as it wasn't requested in advance or communicated upon arrival.
  - Regarding linens, they are inspected and replaced as needed after each guest's departure. We apologize for any oversight. The 4th bedroom is designed with an armoire for clothing storage, as outlined in our pre-stay information. We regret any inconvenience this may have caused.
  - Our automated cooling and heating system is equipped with sensors to maintain comfort. We encourage guests to report any issues promptly, allowing us to address them during their stay.
  - Thank you for your feedback on bedroom lights. Our property manager promptly resolved a guest operational error. Apologies for any inconvenience with the master bedroom door lock; repairs are scheduled post-departure, and we appreciate your understanding.
  - Our property manager is readily available to address concerns, and we encourage guests to reach out during their stay for immediate assistance. We regret not having the opportunity to resolve these matters for you.
  
  We truly go above and beyond for our guests and are confident that future guests will have excellent stays!