Private Pool: Family-Friendly Cape Coral Retreat!

Reviews

• We stayed here this weekend and we had no issues. Stay was pleasant.

  5/5

  We would stayed here again if needed.

• Nice Property

  4/5

  Nice property. Perfect for what we were lookiing for. Not fancy by t very bice

  *This review was originally posted on Vrbo

• Nice Property

  4/5

  Nice property. Perfect for what we were lookiing for. Not fancy by t very bice

  *This review was originally posted on Vrbo

• This place is DISGUSTING!

  1/5

  Our stay here was horrific. Moldy shower curtains and kitchen utensils. Ants everywhere including our BED! Toilets did not flush properly. Hair all over the floors, base boards and walls. Grim literally covering every surface of the walls and baseboards. The washer never worked. It left me with a tub FULL of soaking wet towels. There was dirt, mold and HAIR in the dishwasher! There was moldy bread in the cupboard left there from OCTOBER! This place says it is dog friendly but the next door neighbor has an unruly chihuahua that caused a ruckus and crawled under the fence. I have tons pictures/videos and would love to share them with anyone who would like to see them considering these people have fake reviews up saying their property is clean. Also, not a single thing was done about ANY of the issues we had:( I went through the app and submitted everything properly. Waited on replys and nothing. In fact, we checked out on Monday, December 25th and I am writing this on January 3rd, WELL enough time to create a monetary resolution with no response. I tried to post my email so show anyone wanting to see these pictures and videos and my review was denied!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kristen, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to clarify the following:
  - Firstly, we'd like to clarify that your stay extended until the last day you booked, with a check-out date of 12/29/2023.
  - Our dog-friendly policy specifically pertains to our property and does not apply to neighboring properties. While we understand that neighboring dogs may have caused concerns, we are unable to take responsibility for them. Previous guests have not reported issues with their pets during their stays.
  - The washing machine was tested and was fully operational before your check-in.
  - Our cleaning crew attempted to provide assistance during your stay but were denied entry due to your large dog on the premises.
  - We approved a partial refund, which was processed several days ago to address the concerns you raised.
  - The issue with general cleanliness will be thoroughly addressed with our cleaning crew, and we sincerely apologize for any inconvenience this may have caused.
  Thank you for reviewing your visit.

• 205 NE 23rd St

  4/5

  Easy checkin; fairly clean house - trash cans were full, including the can on the back porch (full of beer cans from last tenant); good communication from rental / guest service team. It was expensive (for us), having lost everything to flooding. But it was comfortable and fairly quiet.

  *This review was originally posted on Vrbo