1 Mi to Dtwn: Sun-Soaked Cape Coral Getaway!

Reviews

• Amazing Experience

  5/5

  Everything from the booking of this property to the checkout was amazing! Beautiful home inside and out. It was clean, spacious, comfy, and well stocked with every amenity you would have at your own home. The decor was exceptional! Liked that the owner checked in with us upon arrival to make sure we had everything we needed. Certainly one of the best places we ever stayed at!

  *This review was originally posted on Vrbo

• Owner is rude and has no follow through we were not promised what we paid for want a call manager.

  1/5

  Before leaving for trip for 2 weeks I was sending emails leaving messages for contact person listed at VRBO to ask if the pool was heated and if we could check in 2 hours early. It took a call to management at VRBO for owner to call us back. She told us pool would be heated. We arrived Sunday and pool temp was 72. We thought we would wait to see if Mon. temp would rise and by 3pm only 74. We tried calling to housekeeper and owner for a couple of hours and no one answered. We also needed to inform them we also had since internet since 8am. Which was a big issues since I needed to be able to access work emails and I had to leave the house to do the multiple times. When I finally got a text owner said she sent housekeeper to house which she entered while we were out and said we did something to WiFi and pool heater which couldn’t be further from the truth. Not once did she apologize for these inconveniences and for 24 more hours told us the pool heater was working temp never got above 74. Late Tues my husband was sitting outside and heard someone at the heater again never telling us anyone would be at the house. My husband said he was a friend looking at heater he messed with some things and finally later temp moved a couple of degrees. Again tried to text/call and was told heater is only on from 10a-8p because of noise ordinance which is from 10p-7a. So pool would never stay warm. Finally on Wed late the temp reached 80 our last day. We only got about 4 hours the entire trip

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kathryn, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - We strive to provide our guests with a great guest experience, so we were disappointed your stay didn't meet your expectations and want to take a moment to address your concerns.
  - We sincerely apologize for the inconvenience you encountered during your stay. When we were made aware of your concerns with the internet and pool heat, we promptly responded and sent our guest contact to the property to further investigate. It was determined there was an issue with the internet in the area and although this was something outside of our control, we're truly sorry this happened during your stay.
  - In regard to the pool heat. Our guest contact checked the settings and everything appeared to be set correctly, however, when you reached out again to advise the pool still had not heated to the desired temperature, we sent a technician to the property to further investigate. Adjustments were made to the heater and the issue was resolved. Again, we apologize and hope that the measures taken made up for any inconvenience you encountered during your stay.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Owner is rude and has no follow through we were not promised what we paid for want a call manager.

  1/5

  Before leaving for trip for 2 weeks I was sending emails leaving messages for contact person listed at VRBO to ask if the pool was heated and if we could check in 2 hours early. It took a call to management at VRBO for owner to call us back. She told us pool would be heated. We arrived Sunday and pool temp was 72. We thought we would wait to see if Mon. temp would rise and by 3pm only 74. We tried calling to housekeeper and owner for a couple of hours and no one answered. We also needed to inform them we also had since internet since 8am. Which was a big issues since I needed to be able to access work emails and I had to leave the house to do the multiple times. When I finally got a text owner said she sent housekeeper to house which she entered while we were out and said we did something to WiFi and pool heater which couldn’t be further from the truth. Not once did she apologize for these inconveniences and for 24 more hours told us the pool heater was working temp never got above 74. Late Tues my husband was sitting outside and heard someone at the heater again never telling us anyone would be at the house. My husband said he was a friend looking at heater he messed with some things and finally later temp moved a couple of degrees. Again tried to text/call and was told heater is only on from 10a-8p because of noise ordinance which is from 10p-7a. So pool would never stay warm. Finally on Wed late the temp reached 80 our last day. We only got about 4 hours the entire trip

  *This review was originally posted on Vrbo

• beautiful home

  4/5

  We enjoyed this home almost more than our own. the only problems we encountered were no safety rail on the pool and few hand guard rails in the showers. I am 80 and sometimes I need those. My family enjoyed every inch! especially the chance to exercise bin the garage. The girls liked the large washers. We all enjoyed fresh bananas every day. It is very clean, decorated to an artist delight.

  I don't think the owner left anything out.

• Can’t wait to go back

  5/5

  Beautiful home. Kitchen is well equipped. Beds are comfortable. Extremely clean.

  *This review was originally posted on Vrbo