Suwannee Riverfront Home: Grill, Near Springs

Reviews

• 5/5

• Great vacation

  5/5

  Private and peaceful

  Positive:

  Negative:

  *This review was originally posted on Vrbo

• Suwannee River stay

  5/5

  The house was great--close to where we needed to be in order to check on Boy Scouts that were canoeing/kayaking the Suwannee River. The ONLY problem we had was a personal one for me (the old lady with very bad knees!) and that was climbing the stairs necessary to access the house. I realize that it's necessary to avoid problems with river flooding at times, so not complaining, just explaining. We would definitely stay here again!!!

  *This review was originally posted on Vrbo

• Could have been better if....

  3/5

  ...if not how the managing company Evolve handles things. They charge a lot as a cleaning fee and yet they expect you to take out the trash, take all the bed linens off and put them together with the towels in the bath tub, clean all the dishes and put them back in the cabinets etc. etc. In other words other than cleaning the floors, you are expected to do everything else and pay for the cleaning.The check-out time is 10 am, which means that you have to get up early to be able to do all what is expected from you, otherwise additional fees may be imposed.All the towels were stained, the grill was full of ash after the previous tenant. WATER SMELLS OF ROTTEN EGGS! I do understand that houses on the rivers in the rural areas have that problem, but there should be something mentioned in the description so that people come better prepared, by bringing fresh bottled water for example.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Maciej, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  -We try our best to provide a great environment for guests, but sometimes external factors such as a musty smell from the water are out of our control. Unfortunately, the river was ten feet above the normal height which affects the sulfur smell in the water and has a very distinct smell of iron. We understand your concerns and are taking extra measures by installing a tankless hot water system at the end of March 2023 to ensure our high standards are being met and exceeded
  -We apologize if our requirements and fees seem unreasonable. Our checkout procedures are standard and the same that a guest would find at most vacation rentals. Additionally, our cleaning fee is based on the cleaning rates for this area. We take a lot of pride in doing our research to ensure we are providing fair rates and fees while balancing a clean and comfortable stay for our guests
  -We were not aware of the ashes in the grill. We appreciate the feedback since this is not consistent with our cleaning expectations and to make sure that these areas aren't missed moving forward, we're sorry this impacted your stay
  We have had such positive reviews in the past. We work very hard to ensure all guests arrive at a 5-star experience at our vacation home and we're confident that we will continue to do so moving forward!!

• Very happy with the location

  5/5

  Nice location, a friendly owner, clean house

  *This review was originally posted on Vrbo