1 Mi to Mohegan Sun: Studio w/ Golf Course Views

Reviews

• 1/5

  In 30 years of VRBO, I have never given a poor review. We rented the home for a three day weekend wedding. When we arrived at 6 pm, the lockbox did not work. We contacted the customer service contact for the rental multiple times by phone and by text. We then escalated the property management company, Evolve. It ultimately took 30 minutes to find out that the keypad had been changed from original instructions. By then our takeout dinner that we had purchased was cold and our frozen and refrigerated items for the weekend war warm. That was not the worst part. When we entered the home, it had not been cleaned. We proceeded to contact the customer service contact and Evolve. After over 2 1/2 hours waiting in the unclean rental, we found out that the cleaning staff could not come in on such short notice in the evening. During this time, we looked at other VRBO properties in the within 60 miles and there were none available during that time at any price. The Evolve company gave me two options.1) clean it ourselves and stay the night and they would refund the cleaning fee2) refund our entire stay and fend for ourselves. In the meantime, the other rep found a unit in the complex that we could stay in for the night then move to original unit the next day. So we did at 10 pm. Evolve and owner refunded our cleaning fee but no part of the rental fee. We understand that problems happen. But the poor communication was unacceptable. The owner never followed up.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: We are very sorry about your experience. There was a miscommunication with the cleaning company. We did our best to accommodate you with alternative arrangements as soon as we became aware of the situation. We also followed up with Evolve to correct the issues.
  
  Again, we are sorry, we do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• 4/5

  The property was very nice. It was a comfortable place to stay, great location for Mohegan Sun, which we were intown for the WNBA game. The only thing that could’ve been better would’ve been if the shampoo/conditioner and body wash were full. Yhey were completely empty. And if the instructions on where to leave the trash when checking out was clearer. There was no direction. Just better communication. Over wise it was great!

  *This review was originally posted on Vrbo

• Great location !

  4/5

  Besides missing pillow cases and empty shower gel, shampoo and conditioner containers- it was fab! $8 uber to Mohegan Sun! Lovely pool and hot tub! Clean and cozy! And 40 mins to RI beaches!

• Weekend with Family in Gales Ferry CT

  4/5

  Our visit to CT was to attend a graduation party for one of our grand daughters and visit with family. The Villas at the Norwich Spa proved to be a very nice option. We have a couple of meals at the spa and the food was great. Being located on the Norwich Golf Course was fun as I am a golfer. Plenty of activities available withing the Villas and Spa. We enjoy staying at VRBOs because of the amenities that they provide. We had several steaming hot days and the A/C managed the temperature in the villa very well. The grounds around the villa were perfect for walks with plenty of shade and hills. This villa was also and end unit providing peaceful quiet.

  *This review was originally posted on Vrbo

• Very comfy, excellent place to stay

  5/5

  Our only regret is that our stay was too short - we wished we had booked an additional week! Host was very responsive to any questions, and to a minor issue we had with the tub drain. Would absolutely stay again. One note for other prospective guests: there are quite a few stairs (great for us as we have been trying to get more exercise) but perhaps not great for someone who has creaky knees.

  *This review was originally posted on Vrbo