Spacious East Haddam Retreat w/ Private Pool!

Reviews

• Poor management and dirty

  1/5

  There was no communication prior to the beginning of the reservation. I tried contacting the management team for check in info but received nothing until 15min after the beginning of our reservation. When we received the check in info it was wrong and the key was no longer where they said it would be. When we finally got into the property there was obviously no cleaning done to it. There were dirty dishes in the sink, the towels and sheets were in the hall, and the floors were sticky. When the cleaning crew finally showed up an hour later they took another hour to finish the work (which I don’t fault them for). The book with the check-in/out information was filled with false information and the phone call was not the owners. The pool outside was dirty, filled with sand, leaves, and a dead mouse. The house was overall disappointing. We paid way too much for a house that wasn’t well maintained and the management was very poor.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Charles, we’re sorry your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  -Firstly, we would like to sincerely apologize for the inconvenience you experienced during your stay. Regrettably, there was a scheduling error with our cleaning service, which resulted in a mix-up with the cleaning dates. As soon as the mistake was identified, the cleaning team immediately took action to ensure the space was cleaned and ready for your stay. We understand how important a clean and welcoming environment is, and we deeply regret any disruption this may have caused to your overall experience.
  -Additionally, as a gesture of goodwill, we promptly refunded your cleaning fee to acknowledge the inconvenience you experienced. While we regret the disruption this situation may have caused, we hope that the steps we took—including the refund and swift resolution—helped to ease some of the inconvenience and improve your overall experience.
  Thank you for taking the time to leave your review. We truly appreciate your feedback!