Winter Park Townhome w/ Hot Tub, Ski Shuttle!

Reviews

• Nice spot

  5/5

  Easy check in and help from Jordan when we needed it. Kitchen had everything we needed to cook and even some spices and olive oil. Everything was really comfortable from couch to beds. Would prefer to deal with one management company rather than 3, though.

  *This review was originally posted on Vrbo

• Great spot

  5/5

  Great location, had everything we needed

• Great location and views!

  3/5

  Overall, we enjoyed our time at this home in Winter Park. It was a very short walk to the downtown Winter Park area, has a trail close by as well as an awesome park for the kids! It would be great for skiing/snowboarding because there is a shuttle pickup literally 10 steps away.

  The home is three levels with the bunk bed being in the basement. Since our oldest is ~3, she was not comfortable sleeping down there which was a bummer. The two upstairs bedrooms were comfortable, and each had their own personal bathrooms which was super nice!

  The reason for my 3 stars is because of two things. One, we were unable to utilize Wi-Fi during our entire stay. We brought our baby monitors and iPad and were unable to use them during our stay which was not great because the baby monitor is needed for our sleeping kiddos. We tried to troubleshoot but ultimately was not able to get it resolved.

  Additionally, we found two devices that had stickers on them stating "leak protection device, do not unplug" however, they were both smart home devices/speakers which gave us cause for concern that we were being listened too. We unplugged them both for our stay. The condo owner was notified, and we were told it was fine to unplug them, but still was worrisome that there may have been other "leak protection" devices throughout the house.

  Manager's Response:

  Hi Katie, we're glad to hear you enjoyed the convenient location and amenities. We understand how important a reliable Wi-Fi connection is, especially when traveling with little ones and multiple devices. After sharing your feedback with the homeowner, they wanted to address the following:
  
  - The internet connection was active during your stay, but your baby monitor may have had trouble connecting to it. The owner reset the modem and contacted the internet provider to confirm the service, but they regret that this impacted your experience.
  - The devices you noticed are part of a Wi-Fi-based leak detection system that helps protect the property from potential water damage. They are not audio devices, and the homeowner confirmed there are no listening capabilities associated with them or within the home.
  
  Thank you for sharing your review. Your feedback assists us in understanding our guests' perspectives and improving wherever possible.

• Perfect location!

  5/5

  This is our second stay and it was great. The park is super close for walking dogs/events. And it is the perfect location to run, hike and mountain bike.

• Great location, unclean condo

  2/5

  The location was great. The pans that I pulled out of the cabinets were greasy and dirty, appliances could have been wiped down. What looked like fur, was everywhere. Dust in the corners of the bathroom floor along with previous trash from someone else. Our bathroom sink was not draining, someone did rectify that quickly and the shower pull was not working but repaired quickly as well. The hot tub did not get hot and the fireplace was not turning on.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Barton, we’re glad to hear that you enjoyed the location, but we’re sorry to learn that other aspects of your stay didn't meet expectations. After reviewing your feedback with the homeowner, they wanted to share the following:
  
  -We're sorry to hear about the cleanliness concerns. While we aim to maintain a high standard, it seems we missed the mark here, and we'll address this with our cleaning team to ensure it's up to par for future guests.
  -We’re glad the issues with the bathroom sink and shower pull were resolved quickly during your stay.
  -For the hot tub, the welcome letter includes instructions on adjusting the temperature, as it may need to be increased upon arrival. However, we’ll look into making these details even clearer for future guests.
  -The fireplace is set to not turn on if the room temperature is higher than the thermostat setting, but we apologize for any confusion this caused. We would have been happy to assist with this had we known.
  -As for the fur, the home is pet-friendly, and while we do our best to clean thoroughly, we’ll reinforce efforts with our team to address this better.
  
  Thank you for your valuable feedback, and we appreciate the opportunity to improve. We hope to have the chance to provide you with a better experience in the future!