Nathrop Escape w/ Grill: 2 Mi to Hot Springs!

Reviews

• Seven Peaks Retreat

  5/5

  WONDERFUL In a fabulous location. So quiet. Afternoon showers. Humming birds.. Great way to decompress.

  *This review was originally posted on Vrbo

• 5/5

  We had a great mom’s trip with 14 year olds. It was fantastic. Super clean.

  *This review was originally posted on Vrbo

• Keep Looking

  1/5

  I have waited for a couple days to write this review hoping I would calm down and let my anger pass. Let’s just say, I guess it will take a few more months before that happens. First I don’t believe in all the years my husband and I have been traveling have I ever had such a bad experience. For the sake of time and space, I will highlight the biggest issues we faced during our stay. I realize that there will be things that are missed when a house is being prepared for new guests, but never has it been so bad, I had to clean the fridge from top to bottom before I would put any of our food in it. It had all types of spillage on the shelves and walls and it was truly disgusting. Good thing I took my own dish towels because I had to cut one in half to use as a wash cloth. I figured out a couple days later when I went to wash a load of clothes that the wash clothes and dish towels had been left in the washer after having been washed at some point prior to us arriving. The extra fridge had what appeared to be blood juice all but the bottom of the fridge so we never even used that fridge. The 3 towels in the master were mis matched and very well worn and their were no wash clothes at all in either bathroom. The dirt on the ceiling fans looked like it had been there since the house was built. The master bathroom mirror had toothpaste and dirt all over the frame and the shower curtain was put on backwards. The liner to the shower was so thin, it wouldn’t keep the water in the shower and the shower only had one spray pattern. The bath mat very well worn, was so small, you couldn’t stand on it with 2 feet and didn’t match the other mat or the decor at all. On the 2nd day of arriving I went into the guest bathroom to use it and there was a dead mouse in the toilet. We subsequently witnessed mice running around the kitchen a couple of times. The kitchen drawers were totally haphazard with dirt and crumbs of all kinds and no rhyme or reason to organization. Pots were in multiple different drawers along with placemats and not even mixing bowls to cook with. The carpet looked as though people lived full time in packed house and had not been cleaned or replaced since being built. The grill was dirty and the yard was grown up with dead brush that we kept tracking in the house. All in all this was the worst stay by far that we have ever encountered.

  Manager's Response:

  Hi Lynda, thank you for taking the time to leave a review. The homeowner would like to share the following: Your feedback is sincerely valued and greatly appreciated. We wholeheartedly apologize for the cleanliness issues you encountered during your stay. Upholding exceptional cleanliness standards for our home is our top priority, and we genuinely take these concerns to heart. We deeply regret that our home wasn't 100% ready for your stay. Moreover, we genuinely understand that the cleaning didn't meet our own expectations, emphasizing the importance of detailed cleaning. Regrettably, we have encountered some challenges with our cleaner, and it's clear that a change is necessary. We acknowledge our responsibility in not making this change sooner. We are genuinely sorry that this stay did not meet your expectations. Again, our sincere apologies, and hope you come back to visit! We will continue to provide our guests with the 5-star experiences we are known for.

• Mountain home away from home

  5/5

  Great rental, ideal location for a stay in the mountains!

  *This review was originally posted on Vrbo

• Great house but lacking in cleanliness

  3/5

  This house doesn’t have an air conditioner so if renting in the hot summer months it’s difficult to get it cooled down enough at night. And most of the screens are torn up so there were only a few windows we could open without getting bugs in. The house is adorable, the layout and location are great but the cleanliness was disappointing upon entry especially when we pay a cleaning fee. The floors hadn’t been swept so walking around barefoot you could feel the gritty sand, there was a dead mouse on the kitchen floor, a strong animal smell and the bed sheets had pet hair everywhere when we pulled the covers back. If the screens weren’t full of holes and the house was clean this would be a perfect place! But we won’t be back

  Positive:

  Negative:

  *This review was originally posted on Vrbo