Steps to Grand Lake: Condo w/ Deck & Mtn Views

Reviews

• Very disappointing stay

  2/5

  This was easily one of the worst vrbo rentals we had booked.

  Here are the issues that we found really spoiled our stay experience.

  1. Sofa material is very old and not sure what kind of material it is but it's uncomfortable and causes skin itchiness. Sofa material is definitely something very cheap and the sofa needs replacement.

  2. Kitchen was the biggest disappointment as the kitchen storage cabinets had stuff left by all the guests going back to 2018-2019 (Pre covid). I had to throw away tea bags and some stuff that had expired in 2019. This speaks volumes about the cleanliness and maintainability.

  3. Kitchen storage cabinets were crowded and had no space for our spices/food items.

  4. Dinner ware was chipped (dinner plates, small plates and cups) everything included. Spoons and spatulas were kept in drawers that weren't cleaned for a long time it seems. I had to wash them before using them.

  5. Cookware was again of a cheap quality and in a bad state. Needs replacement.

  6. There was a coffee machine but no coffee to make. There was coffee powder but I had no idea how expired it was so we did not dare to use it.

  7. Mattresses were very old and uncomfortable.

  8. Condominium is on the 3rd floor and is highly inconvenient if you have to take luggage to the 3rd floor. (As we needed to.)

  9. Condominium has a balcony, however views from the balcony are just some construction. There is no view at all and plenty of noise at this location.

  10. Last but not the least, the master bath

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Aniket, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - The sofas are made of durable suede material, chosen for comfort and longevity. While this is the first mention of discomfort, we’ll inspect the material to ensure it meets our standards
  - The kitchen cabinets are stocked with cooking essentials, but we will thoroughly check and remove any expired items to maintain a higher standard of cleanliness
  - Given the smaller size of the kitchen, storage space is limited. We find them to be sufficient when we spend time as a family there, and there are additional storage areas in the upper cabinets
  - We apologize for any chipped dinnerware and will replace any damaged items. All utensils and cookware are cleaned and sanitized thoroughly after each guest's stay
  - The cookware is non-stick and of newer quality, and these are also cleaned and sanitized before each stay
  - We provide fresh coffee grounds and a basic drip coffee maker, but guests are welcome to bring their preferred coffee supplies for the best experience
  - The mattresses are selected to be both soft and supportive, but we understand that comfort is subjective. We’ll continue to monitor guest feedback on this
  - The condominium’s 3rd-floor location is clearly mentioned in our listing, guests should come prepared to climb stairs accordingly
  - From our balcony there are views of our local community center, baseball field and playground (not a construction site). Beyond that are views of the mountains surrounding Grand Lake and also Rocky Mountain National Park that you cannot see from the lower level condominiums
  - The master bath is fully equipped with a double sink, full-size tub, and heated floors. We're unsure if it did not meet your expectations
  
  We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for. We hope to host you again soon!

• Great Condo

  5/5

  This was a great location and clean condo. I was definitely impressed with this place. We enjoyed our stay at this place. The upkeep was awesome. The price was great and fair.

  *This review was originally posted on Vrbo

• Mountain Vacation

  5/5

  Grand Lake is a great town with friendly people. The condo was what exactly what we needed in a home away from home. We will be back.

  *This review was originally posted on Vrbo

• Third time saying here and still perfect.

  5/5

  Third year in a row and was quiet, clean and wee stocked. My favorite place to stay on Grand Lake!

  *This review was originally posted on Vrbo

• Great location!

  5/5

  Less than 5 minutes from entry into Rocky Mtn Natl Park. Nice and clean! Thank you so much!

  *This review was originally posted on Vrbo