Heated Rooftop Deck & Mtn Views: Denver Retreat

Reviews

• Convenient stay, communicative host, but has issues

  4/5

  Evolve and the local host were very communicative as we needed a longer, medical needs stay. We communicated extensively regarding the need for a very clean, no mold or water damage, and no scents used with cleaning prior to booking as it was imperative for the safety of the individual undergoing surgery. Company and host were exceptional with communication and answering questions. The home is conveniently located in a great neighborhood and it is well laid out. Upon arrival, we noted that it was quite dirty - tortilla chips and food on floor and in corners, base boards, air registers/HVAC were caked with dust (which means mold), and there is evidence of water damage in various locations. The middle second floor bedroom had a strong mildew smell, so we closed that door and did not use it. As we were focused on surgery, we cleaned the vents/baseboards/shower/bathrooms ourselves and swept the floor. It lacked cleaning supplies for a thorough cleaning, so we purchased several items. The rugs were vacuumed, and beds nicely appointed and comfortable upon arrival. The host has a lot of personal items - clothing & personal care (owner's suite vanity mostly full) which is unusual for a rental stay. The kitchen was not well stocked for cooking - old scratched pans, no stock pot, broken tongs, two kitchen towels, and missing many basic kitchen items. There are a fair amount of spices and cooking oils in the cabinet, but also rancid peanut butter. The furnishings were soft and comfortable. The grill worked well. A reminder for others - this home has a lot of wood stairs, so be mindful of climbing and the potential for slipping. Overall, things look pretty tatty (carpet, sofa...), but it served its purpose. (Just not without developing symptoms from mold being present.) So if you have mold issues/allergies/toxicity, beware. Extra star for communication, location, general layout, and comfortable beds.

  Manager's Response:

  From the Owner: Thank you for your feedback. We were honored to host you during such a significant time; we understand that navigating a major medical procedure can be both physically and mentally challenging. While we maintain a 4.9-star and 9.8 average, we apologize that we didn't meet your specific expectations. Our cleaner prides herself on an immaculate home using only natural Melaleuca products. Given Colorado’s exceptionally dry, snowless winter, environmental dust can be persistent, but cleanliness is taken very seriously, and our crew does an exceptional job.  
   
  Regarding the rest of your review, I would like to clarify the following for all potential guests.
  - To support your recovery, she specifically re-washed all bedding without bleach or dyes prior to your arrival.
  - Regarding air quality, we use high-efficiency MERV 11 filters. Our cleaner inspected the entire property in addition to having a professional inspection, and it was confirmed that no mold or water damage is present.  The unit was thoroughly cleaned prior to their visit, ensuring everything was dusted, and odorless cleaners were used per their request.
  - The baseboards get dusted during every cleaning. This is something we pay close attention to.
  - We appreciate the notes on the kitchen; we have already replaced the cookware and refreshed the inventory.
  
  As this is our family home, we take great care to ensure our guests receive the best care possible.  We truly wish you a smooth and speedy recovery. 
   

• 5/5

  Our one week stay was wonderful! The property exceeded our expectations. The host was responsive and flexible. Would 100% recommend this property for a stay in Denver.

  *This review was originally posted on Vrbo

• 5/5

  Location was perfect for our stay. Home was very comfy, clean and lovely.

  *This review was originally posted on Vrbo

• 5/5

  Terrific house. My family and I visiting our son at DU. Terrific house. The host was very responsive and really great. Highly recommend.

  *This review was originally posted on Vrbo

• 5/5

  Such a great spot!

  *This review was originally posted on Vrbo