6 Mi to Dtwn: Denver Escape w/ Fire Pit

Reviews

• A/C Bait and Switch

  1/5

  The property is listed as having air conditioning. This is not true! The owner didn't tell me until the morning of my check-in. The house is in poor shape, with shower curtains and towel holders that fall down if you look at them. Dishes were dirty. The piano is so desperately out of tune that no one can listen to it. Multiple burnt out bulbs, dishwasher is broken. Missing outlet covers, janky fans, etc. About 500 and a day of work could solve most of these problems. But again, there is NO AIR CONDITIONING!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Theodore, The right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - A/C is not available in the home, and the listing does note this in multiple places so guests can plan accordingly.
  - The piano is a decorative family heirloom intended for light, casual use; it isn’t tuned for performance-level play.
  - We're actively working to stay on top of wear and tear between visits and appreciate your notes about shower fixtures, bulbs, and outlet covers.
  - The dishwasher has since been inspected to ensure it’s working properly.
  - Additional attention is being given to the cleaning team to ensure that dishes and the rest of the home meet our standards before each guest arrives.
  - We also noted that during your stay, both the front and back doors were left open, not just unlocked, raising concerns for the security of the property.
  
  Thanks for taking the time to leave your review.

• art house

  5/5

  House was great. There was one room downstairs in the house that did not have a lock on the door, and upon arriving to the house and going through to familiarize ourselves with the facility we opened one particular door downstairs. Upon merely opening the door there was a live camera aimed at the door to record anyone opening it. It was rather disturbing and it would have been nice for that room to just be locked. Other than that it was an excellent stay. Thank you for that.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: "I apologize for the downstairs room being open. I believe the cleaning did not lock it up. Which I have made a heavy note of so it does not happen again. Thank you for letting me know. Much appreciated. Glad you enjoyed your stay."