Pet-Friendly Denver Gem - Walkable Location

Reviews

• Dissatisfaction

  1/5

  Very dirty, terrible management company (Evolve). I feel bad for the owners who are paying a company to manage and are not doing a good job. I have stayed in a lot of short term rentals and this was by far my worst experience. We did need trash bags and dish soap and a lady dropped those by, probably the only good part is the experience.

  *This review was originally posted on Vrbo

  Manager's Response:

  Sarah, thank you for your feedback. We take all concerns seriously and are looking into the issues you raised to ensure our property meets the high standards we strive for in cleanliness and management. You were refunded for the nights you did not stay, as well as the cleaning fee, and we hope this helped make things right.
  
  We also appreciate your feedback regarding the management company, Evolve, and will be addressing this with them to improve future guest experiences. Thank you again for your input, and we hope to provide a better experience moving forward.

• Worst VRBO ever...

  1/5

  First communication with the rental agency Evolve was awful. Any message took 2 days to get a response. They give you two different contacts to communicate with but they are even worse. My stay is over and I still haven't heard back. Upon entering the house I noticed that the place looked a little dirty but I was okay with that due to having stayed in some messy vacation rentals before. That feeling quickly changed when I went to grab a cup. You could see and feel dirt and hair in the cabinets. Yes hair.... I began to look around after discovering this and it did not get better. There was so much hair in the washer that the flow of water was restricted causing an awful smell from the washing machine. The oven was filthy and the drawers all had dirt and hair in them. There was long hairs in the bed that would conveniently wrap up in my beard at night. I am bald so it wasn't my hair. The floor and baseboards were covered in dirt. The bathroom baseboards look like they have never been cleaned. It felt like a science experiment in there. The floor being so dirty caused me to look under the bed. I have never seen bigger dust bunnies in my life and the floor was covered in dust and trash under the furniture. The ceiling fans had about a 1/4 inch of dust on the leading edges. The couch had dried food or boogers on the edges of the cushions. I wish I could include photos. We left 3 days early and got a hotel. Do not rent this place unless you like hanging out in a garbage dump.

  *This review was originally posted on Vrbo

  Manager's Response:

  Gavin, Thank you for providing this feedback. We missed the mark and we apologize. We’re sorry that we couldn't keep our promise to make vacation rentals easier for everyone. We understand your frustration and we take full responsibility. We're working around the clock, increasing our workforce, and doing our best to maximize our efficiency to do better for our customers. We do ask that you contact the Guest Contact for issues that can be resolved easily because they are the boots on the ground and have access to the home whereas we do not. The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:
  
  Owner's response: "Gavin, We are here for all our guests and strive to provide a 5-star experience at all times.
  - We have never had issues like this our cleaners who do a wonderful job and it is reflected in our outstanding reviews. They are very meticulous and make sure that the home is 100% guest-ready for each guest that arrives in our home.
  - We clean our washer regularly so that it works at its highest capacity, there were no issues with water restriction or odors.
  We look forward to this property hosting many satisfied guests. We will continue to deliver the 5-star experiences we are known for."

• Nice stay near tennyson

  5/5

  Great location a quick walk to Tennyson. I stayed here with 2 girlfriends for a few days and the space was perfect for our needs. Nice work from home setup and easy to get everywhere. Definitely recommend!

  *This review was originally posted on Vrbo

• Sept 20-30 Denver Trip

  3/5

  The House was a great set up and the neighborhood was near everything we wanted. 1 1/2 blocks from a nice park, and moments away from Tennyson Street, a great restaurant shopping district in the Berkley Neighborhood of Denver.Very comfortable place and a great yard for hanging around or having a few guests over. The yard is quite the selling point. Appreciated the modern furniture. It fit with our tastes.Overall a very good experience.

  *This review was originally posted on Vrbo

• Amazing home away from home

  5/5

  The home had everything we needed and more. We were in a beautiful, peaceful neighborhood close to everything.

  The host was simply the best.

  *This review was originally posted on Vrbo