Walk to Ski Lift: Copper Mountain Home w/ Hot Tub

Reviews

• copper ski vacation

  3/5

  Nice location and floor plan. well equipped kitchen. Only issue - Downstairs queen bedroom had a smell of pet urine in one corner. Contacted the host twice and received no response. Wanted to note that we had no pet to contribute to that smell. Disappointed that I did not receive a return message or call. Other issue. Unfortunate winter storm which closed I70 to Denver would have left us stranded so we had to leave a day early. Requested some consideration but were told we were out of luck. Ask to stay an extra night knowing that the incoming guest would not be able to travel which was denied and told would need to wait until storm arrived and closed roads for a declaration of extenuating circumstance for any consideration. I 70 was closed no one could travel to or from Denver. We left a day early to avoid this disaster. Would request consideration of a refund for the day which was lost.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Linda, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - Thank you for sharing your feedback about your recent stay at our property. We appreciate your kind words about the location, floor plan, and well-equipped kitchen.
  - Regarding the issue with the pet smell in the downstairs queen bedroom. I want to assure you that we take cleanliness very seriously. Within an hour of being informed of your concerns, I followed up with you and immediately informed our cleaning team, who had thoroughly inspected the room, and assured me that they did not detect any odor. We do not allow pets in our home and take measures to ensure this policy is upheld.
  - I apologize if there was any miscommunication regarding your request for a refund due to leaving a day early. Unfortunately, I did not receive any communication from you regarding this matter. Additionally, we had another guest scheduled to arrive, and our home was not available for an extension due to prior bookings. It's important to note that the following guest had communicated with us and advised they had flown into the area a day early because of the weather conditions to ensure they would arrive as scheduled for their reservation.
  - We understand that unexpected situations, such as the winter storm, can be challenging, and we sympathize with your situation. However, our policies regarding refunds and extensions are in place to ensure fairness to all guests.
  - Thank you again for bringing these concerns to our attention. We hope you had an otherwise enjoyable stay, and we would welcome the opportunity to host you again in the future.
  Thanks for taking the time to leave your review.

• Ski trip with old HS friends

  5/5

  Nice big comfortable four bedroom house was perfect for the 6 of us old HS friends for our annual ski trip. Can actually ski in/ out from back door with a little bit of pushing. Great location. Everything was great.

  *This review was originally posted on Vrbo

• Ski trip with old HS friends

  5/5

  Nice big comfortable four bedroom house was perfect for the 6 of us old HS friends for our annual ski trip. Can actually ski in/ out from back door with a little bit of pushing. Great location. Everything was great.

  *This review was originally posted on Vrbo

• Wonderful time in Copper

  5/5

  The home was everything we could have asked for and the hosts were great. They were incredibly responsive and helped make our trip an unforgettable time.

• Love the Host

  5/5

  Great location and the accommodations were perfect for our group.

  Looking forward to the next time!

  *This review was originally posted on Vrbo