Luxe Vail Valley Retreat w/ Hot Tub!

Reviews

• Beautiful

  5/5

  Everything was perfect

  *This review was originally posted on Vrbo

• Winter in vail

  5/5

  The house was beautiful. It accommodated 12 adults. It was easy to contact the owner. access to the house and to the ski resort was easy. overall had a great trip.

• Perfect

  5/5

  We had a group of 8 and the house, location and accommodations were perfect! Everything about the property and service exceeded our expectations. I highly recommend this property for any age group of travelers..it's warm, cozy, spacious and everything is as promised and represented! The owners are very helpful, professional and nice and were genuinely interested that we enjoyed our stay. It couldn't have been better and we will definitely return!

• Great place, not great guest experience

  4/5

  This is a beautiful home, very comfortable and great for a family of 14 to stay. From a guest experience, however, I cannot rate this five stars. I booked this home through VRBO and asked questions through the site that never were answered. I’ve never experienced a complete lack of response even when a home is managed by a management company. That was the first problem- we needed a pack n play and wondered if we could save ourselves the hauling of one on an airplane- but two emails were left unanswered. There were two pack n plays in the unit- that would have been so tremendously helpful to know. Secondly, the owners accidentally sent a gift basket on day three of our stay, which is a lovely thought, but it was to the wrong person. They apologized by saying we should be glad as we got the better of the two baskets due to the error. So we were going to receive a less than desirable gift basket? Finally, the check out instructions basically yell at you (all caps several times) to clean everything, wipe everything down (including the fridge, bathrooms, countertops, and backsplash). I paid not an insignificant amount for a cleaning fee. The requests for what must be cleaned are too much for the price we paid for a cleaning fee. This was extremely frustrating for my entire family, and several of my family members own more than one vacation home that is rented out. So for us, there were just too many caveats from a guest experience and care standpoint to rate it 5

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Mary, thank you for your review. We’ve passed your feedback along to the homeowner, so they can continue to improve for future guests. We hope to host you again in the future!

• Great Property- Highly Recommend

  5/5

  Property was perfect for our family in town for a wedding at Camp Hale. Awesome communication with property owners. Thanks for everything and for sharing your lovely home. Loved location right on the golf course.

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  *This review was originally posted on Vrbo