Family Tahoe Donner Retreat < 2 Mi to Downhill Ski

Reviews

• Cozy large home for winter ...

  4/5

  I am torn between 4-4.5 star...

  The home was a bit under stocked in the kitchen area, more kitchen towels are needed( 4 is not enough ) more cereal bowls, glass cups, more Cutting knives and a larger coffee pot ! How can a house this size have a 4cup coffee pot?

  The exhaust fan and light over the stove did not work.

  Game room was nice but fooseball table had a ping pong ball (which is not heavy and flies out with any little hit), the dart game had no darts.

  Disappointed we were not able to use the hot tub. (Should not be advertised if one can’t use it)

  Living area bathroom shower went cold. Master bath window blinds were broken.

  I have rented homes many times before and I have never had to pull the sheets off the beds and start washing them, take all towels and wash them, empty bathroom garbage cans. Why did we pay a hefty amount for cleaning?

  The nice things about the home was it was clean, love the large bathrooms, the large couch was great, the kitchen table seated all of us very nicely.

  This house also has so many windows it was nice to have so much natural light.

  Despite all the items that should be addressed...my family had a wonderful experience in Truckee and we look forward in coming back. The home was Nice and warm to come home too after a day in the snow.

• Mediocre cabin

  3/5

  Overall the cabin was decent but not great.

  First, the property management company was very helpful and I was very happy with their service.

  The home itself has a few things that could take some consideration from the owners. The mattresses were very very dirty with questionable stains- pretty gross. Possibly mattress covers could solve that issue in the future. Secondly, the towels smelt like they sit wet in the washing machine for a while prior to being dried. We also needed more hand towels for the kitchen at least! The kitchen was a huge disappointment for us. We enjoy cooking and staying in- the kitchen was very very minimally stocked. It was so-able with creativity however definitely needed more of the essentials to be able to host a nice dinner gathering. Lastly I was not thrilled to bring my own propane tank. For the cost of the cabin per night, I would think a propane tank could be included. It really is an inconvenience. Also we could not figure it the fireplace or tv.

  Overall- nice space for a large group, fairly clean, however I would not rent again on the future due to the above concerns. If you don't mind a dirty mattress and you prefer to eat out, then it's probable okay.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jennifer, Thank you for sharing your feedback on your recent stay with us. The homeowner is always working on improvements to the property, and they have already addressed several of your concerns. They have purchased new mattresses for the queen beds as well as two mattress covers for each bed. They have also restocked the bath towels and hand towels for the kitchen. We are looking forward to helping them continue to host satisfied guests at the cabin, and we hope to have the opportunity to host you again soon! Best, the Evolve Team

• Not the best stay

  2/5

  Unfortunately, this property did not quite meet our expectations. First, the amenities are not accurate for the hot tub and grill. The property does have a hot tub and we were told 1 week before our stay that it wasn't working and they were making it a priority. However, I read past reviews and the hot tub has clearly not been working since February and has had other issues. So this is not a priority for the owner. Until the hot tub is fixed, I would not list it as an amenity. The other amenity that is inaccurate is the bbq grill. 1 week before our stay, we were told that we had to bring our own propane tank in order to use it. I have NEVER in my 10 years of renting properties in Tahoe had to provide my own propane tank. We were also sadly misinformed about renting a propane tank. Ace Hardware DOES NOT rent them and you can only purchase them. Safeway does rent them but they are huge and more expensive than just buying one from Ace Hardware. I think you need to make it VERY clear up front to anybody interested in your property that this is a requirement. The house was poorly stocked with cooking pans, utensils, etc. Not much in the way of simple items such as baggies, tin foil, etc. The house is just poorly maintained. Tons of blinds were broken when we arrvied, stains on the couches, the patio furniture was worn out and not comfortable. While there are towels, they are extremely thread bare and they are not over sized. I'm also disappointed in the "benefits" that you receive by renting in Tahoe Donner. I believe the prices have increased as we rented there 2 summers ago and I'm sure we did not have to pay $105 for 7 of us just to use the pool. Same for the beach access ($15/person). It's really not worth it as you can go to West End Beach and spend a lot less. Or even drive to Kings Beach where you only have to pay $10 to park your car. I have rented properties at the same price point or cheaper and received a lot more in return.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Elisabeth, We are sorry to hear that your stay at the property fell short of expectations. The homeowner does take their guest's feedback seriously, and the hot tub has been repaired since your stay. The owner has also purchased new bath towels for the home. They will continue to make improvements to ensure that their upcoming guests are comfortable, and while the fees set by the Tahoe Donner community are outside of their control, they are sorry that they impacted your stay. We do appreciate you taking the time to share your feedback, and we hope that you keep us in mind for your future travels! Best, the Evolve Team

• Disappointed

  2/5

  This property looked very nice in the photos. We were rather disappointed when we arrived. The outside front stairs and back deck/outdoor table and chairs were covered in pollen. It looked like it hadn't been cleaned in weeks. We don't expect much, but we expect a clean rental. We found hair, dirt and lint on the floors and carpet. The towels were stained. Several giant ants were coming out of the bathroom drains. Lastly, as we removed our sheets from the beds the mattresses were stained so badly that it made me nauseated. This is the first review of any kind I have written. I am not one to complain, but for the price we paid I would expect a clean property with clean mattresses. I would not recommend staying at this property.

  *This review was originally posted on Vrbo

  Manager's Response:

  Kelly, thank you for your review. Cleanliness is of the utmost importance and we're sorry this home was not cleaned to its usual standards for your stay. These homeowners will be replacing the towels and beds at the property to ensure this situation does not recur for future guests. Thank you for helping us to improve and we hope you'll give us another chance in the future! Best, the Evolve Team

• Great house

  5/5

  This house was awesome, its simple and open, no clutter, lots of space. The refrigerator had lots condiments which was great! The kids had a blast in the game room downstairs kept them entertained! There was Apple TV so after skiing with the family we were able to watch the videos from the day which was a lot of fun! The owner was super responsive always able to answer any and all questions and really helpful all around. We had a wonderful time!

  *This review was originally posted on Vrbo