Sprawling California Ranch House w/ Courtyard!

Reviews

• Fantastic place!

  5/5

  This place was great…had multiple families here with teens for soccer tournament at Galway downs. Hidden gem!

  *This review was originally posted on Vrbo

• GREAT BUT NEEDS HELP

  3/5

  Here’s the real deal. I booked based off the one outstanding review. I should’ve known better. We had a group of 7 women together for Mothers Day retreat. Here are the pros and cons. Pros: plenty of beds and space! So spacious and beautiful outside nature! Plenty of cookware and appliances. Super quiet. Cons: no one cleaned this house prior to our stay. Cobwebs, dead bugs, used Qtips, etc. the list goes on. There is a cute courtyard but all the furniture had dust and bird poop on it. There is even a game room with pool table and table tennis….again dead bugs and cobwebs. Even covering the pool sticks! No additional toilet paper or paper towels anywhere. Kuerig didn’t work. Some of the utensils and dishes had been put away dirty. The chandelier was hanging by a hook off the ceiling! There was one set of directions only for the projector and nothing else. Most properties have a welcome book on how to use items in the home. The beds were neatly made and clean but we were looking for bugs everywhere. We knew there would be bugs but not the amount of dead ones. The communication was off base. Evolve informed me to email the owner for any questions. Yet when I did that, I wouldn’t get any response until the next day. The last one stated they weren’t our contact for our stay and that we should’ve have the on-site managers number. I will admit this is also my bad as it is in the directions of like the 5th email I received from Evolve. Needs work.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Danielle, we truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following:
  -The house was thoroughly cleaned before your arrival, as we always ensure. However, we have communicated with our on-ground cleaning crew to conduct a walkthrough of the property just before guest arrival to ensure all items are fully stocked.
  -Given the nature of the property and prevailing weather conditions, it's not uncommon to encounter insects indoors. To address this issue, we have discussed it with the crew, and they will be conducting weekly sprays around the house.
  -Regarding the response time complaint, we provided direct guest service contact information in our listing. However, it seems the guest did not utilize this channel and instead sent inquiries to an email address that is not routinely monitored.
  We hope this information proves helpful, and that these explanations provide some clarity. Please know that it is our sincere desire to provide a welcoming and enjoyable experience for our guests.

• Dirty floors

  3/5

  Floors needed to be cleaned.

  *This review was originally posted on Vrbo

• Dirty floors

  3/5

  Floors needed to be cleaned.

• Great Stay

  5/5

  We had a great time, We came from Texas for a family wedding and needed a place with lots of space. House was perfect for my large family. Spacing and rooming locations were spot on. Courtyard was great for our family get together. Wonderful reviews all around.

  *This review was originally posted on Vrbo