Tahoma Cabin; Walk to Lake Tahoe, 2 Mi to Homewood

Reviews

• Great location, cozy home!

  4/5

  We really enjoyed our time in Homewood. The house was clean and cozy. Very comfortable beds! We used the hot tub daily. Some things were tricky to figure out i.e., fireplace, furnace, locking of slider but overall it was a comfortable stay.

  *This review was originally posted on Vrbo

• Nice kitchen, nasty carpets

  3/5

  The kitchen and master bath look great, until you turn the water on; it blasts, wasting tons of water, cutting like a knife in the shower, and splashing all over. The wood floors were nice, but the carpet and all the throw rugs, including bath mats, were disgusting. Then we found out the house was going on the market the day after we left, which explains the lack of cleaning before . I don't think a shampoo job will cut it; the carpet needs to be replaced. We enjoyed our stay and were kept busy trying to figure out the trick to turning the gas fireplace on consistently.

  *This review was originally posted on Vrbo

• Horrible

  1/5

  Place is disgusting.

  *This review was originally posted on Vrbo

• Terrible customer service / atrocious cleaning practices

  1/5

  Sent email more than a week ago

• Cute house but dirty!!!

  3/5

  This house was nicely remodeled but we found it to be very dirty upon arrival which is why I gave it only 3 stars.We've been renting properties in tahoe for 20 years and we've never found any of the other rentals to be this neglectful in it's presentation. I was so surprised considering the pandemic. I thought all companies would be extra cautious to make sure there properties were clean for there guests. I wrote a letter to the company and took some pictures to show them how neglectful some areas were. I haven't heard anything back at this point. For example, there was blood all over the floor of the freezer. I had to look at that every time I opened up the freezer. The floor mats in the bathrooms were filthy. We had to wash them ourselves so we could use them. There were towels that had huge spots on them that were hanging up on the racks for us to use. I thought they were stained, but then I washed them in the washing machine and they came out perfectly clean. The kitchen counters and table weren't even cleaned well, nor were the floors. Have you ever taken a wet paper towel to wipe up something you dropped on the floor and the towel comes up black? Well, that was our expereince. There was a nice hot tub in the backyard, although the head rests were all worn out and kept falling off. There is some nice space in the yard, but there was dog and cat poop all over the place. Our TV in the master bedroom was badly cracked so it didn't work. I could go on and on. This house has alot of potential for a comfortable stay if they give it a deep clean, including the badly stained couch. We found the house to be mostly well stocked with supplies except there was no laundry detergent. The beds were mostly comfortable, but I did find stains on the sheets and the comforter in the master bedroom. I didn't look closely at the other rooms. On the bright side, the location of the house is great in the summer months. You are very close to Sugar Pine Point State Park, D.L.Bliss State Park and Meeks bay which are right on the lake and have beautiful beaches.

  *This review was originally posted on Vrbo

  Manager's Response:

  Christine, the homeowner would like to pass along the following message:
  "We are so sorry to hear that our home didn't meet your expectations. We are following up with our management team as the issues that you have outlined are truly unacceptable, particularly during this period of time when special attention should be taken. Our management team is working to retrain their staff to ensure this does not recur in the future. We are also replacing some of the items that you mentioned to ensure that we take care of wear and tear and are scheduling a deep clean. We appreciate you taking the time to provide us this valuable feedback to help us improve. We will be reaching out to you personally to address your dissatisfaction. Best regards"