Game Rooms, Sauna & Decks: South Lake Tahoe Home

Reviews

• PROPERTY CANCELLED ON US THE DAY OF OUR STAY AND DID NOT ISSUE FULL REFUND

  1/5

  We were booked two months ago to stay at this property. I got a call the morning of our stay saying the place had flooded. I had already flown in! They did not offer me a comparable replacement and we were left to figure it out on our own.

  *This review was originally posted on Vrbo

• Tahoe

  2/5

  The house was okay, a little bit of a drive from the mountain. Didn't get check in instructions on time, got to the house and was locked out. Had to call property manager for keys.

  *This review was originally posted on Vrbo

• South Lake Tahoe Stay

  5/5

  We were a large party of 15 people and it accommodated all of us comfortably. The location was nice and nearby civilization. The price was reasonable. I definitely recommend staying here as there are options for entertainment/keeping you busy and relaxed! For example, the hot tub, the sauna. the game room.

  *This review was originally posted on Vrbo

• Horrible

  1/5

  quality is unsafe and unacceptable. Its Generally unkempt, with delayed maintenance, like uneven paint, missing trim etc. First and foremost we had a double booking which was a huge inconvenience, we had 15 people show up here jn the middle of our dinner and because it was freezing out, we couldn't let them just stand outside Other concerns-one bed is balanced on books and secured with tape/unstable when sleeping in it. -trash strewn around property including used bandaids on the deck-electrical is faulty, the breaker keeps flipping so second floor bedrooms lose lights and outlets dont work so its completely dark and unsafe. A light in the living room keeps flickering and going iut despite changing light bulbs. -kitchen kettle leaks everywhere-dishwasher leaks a ton when used-kitchen lacked enough cooking supplies-2 toiletskeeps clogging wont flush-king bed was unsleepable because of the smell and huge dents-hot tub is dirty and low water- exposed carpet tacks, metal poking out from the walls is unsafe with a toddler-trash and dirty dishes found in kitchen cabinets-emailed 3 times prior to check in to ask questions and recieved no response-was not able to check in on time because cleaning was still happening-sauna use requires bedroom sliding glass to be open which makes rooms cold the sliding door is off its tracks-multiple windows were cracked and held together with tape

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kristin, we’re sorry your stay got off on the wrong foot and appreciate you taking the time to share your experience.
  - There wasn’t a double booking, but another group received incorrect check-in instructions. They were quickly redirected, and cleaning was finished before 4 PM.
  - Our team wasn’t given access to address concerns during your stay, but we’ll check the home to ensure everything is clean and well-maintained.
  - A new bed is on the way, and we’ll have an electrician inspect the breaker and outlets to make sure everything’s working properly.
  - We are investigating the hot tub issue, but we're sorry it wasn't ready for you to use. The sauna door can stick at times, but it remains secure.
  
  We appreciate your feedback and will use it to make improvements. Thanks again for sharing your thoughts.

• B

  /5

  This home was amazing!!! I loved the multiple levels that each had their own deck!! The master bedroom was spacious and awesome. We loved the openness of the set up of the entire house. Great to have games on the 2nd level. Couldn't have picked a better place for our stay!

  *This review was originally posted on Vrbo