Mid-Century Palm Springs Bungalow w/ Patio!

Reviews

• Ocotillo 307

  5/5

  Another nice stay at Ocotillo Lodge. It was our second time and we will be back.

  *This review was originally posted on Vrbo

• Charming

  5/5

  Great place, clean, well stocked, nice pool and grounds, excellent location. Will go back.

  *This review was originally posted on Vrbo

• Worst management company ever

  1/5

  It's a little hard to review the property because we were never actually able to stay there. Less than 24 hours before we were scheduled to arrive, the management company called and told us the A/C unit in the bungalow wasn't working and they were canceling our reservation. No other options--not suggesting another property they manage, not offering to find us a hotel while the unit was repaired. Just, "oh well, you can get your money back or reschedule for another date." When we asked about switching to any other property in the area that they manage, they said they couldn't because it was less than 24-hours (?!). We understand that things happen; but good customer service is about providing solutions when something goes wrong. What would they have done if we arrived and the A/C unit broke while we were there? The owners need to consider finding another management company unless they want to keep angering potential customers. We come to PS frequently and often stay in the same community as this listing; but we would never consider renting this property again so long as they have the same management company.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Michael, we understand how frustrating it must have been to have your plans disrupted so close to your scheduled arrival. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  "I’m deeply sorry about the late hour cancellation. I did everything I could with the repair company to get the A/C repaired in time, but they couldn’t get the part in time for your scheduled check-in. I was unaware that you were not offered any other accommodations for the same time period within Evolve’s network. It seems like a huge fail, and I understand your frustration with the management company. Please accept my sincere apologies!"
  We strive to provide excellent customer service and are actively working to prevent situations like this in the future. Thank you for your understanding, and we hope that you consider staying with us again under better circumstances.

• First Experience With VRBO

  5/5

  Unit was Stylish and comfortable, home away from home. Love the patio, grounds, pool, and mountain views.

  *This review was originally posted on Vrbo

• Perfect couples get away

  5/5

  My boyfriend and I thoroughly enjoyed this stylish bungalow! The host had snack, wine, and a great informational booklet about Palm Springs. Thank you for all of the recommendations. We loved the patio outside with the lights and especially the hot tub right around the corner. Thanks again!

  *This review was originally posted on Vrbo