Palm Desert Condo w/ Patio & Community Perks!

Reviews

• Review

  4/5

  We enjoyed our stay with you and would have gave you all 5’s however we were very disappointed with the condition of the pool and hot tub- extremely dirt! Then last night neighbors came in upstairs with dogs - the people left the condo and while they were gone the dogs barked cried and whine the entire time.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hi Tim, I’m sorry to hear your stay wasn’t perfect—I always strive for that. I wish you had mentioned the pool and hot tub concerns while you were here, as it’s been very windy lately and tough to keep things spotless. I could have asked the crew to come out and clean them for you. As for the dogs upstairs, I know the owner of that unit and would’ve been happy to contact them to take care of the issue. I’ve since reached out to them to help prevent this from happening again. I truly depend on good reviews to keep offering guests a great experience, so I appreciate you sharing your feedback."

• Wonderful experience!

  5/5

  Everything during our stay surpassed expectations. We’ll be back! Thank you!!

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you for the kind review, Greg. I enjoyed having you as a guest and please come back anytime you would like to!"

• Convenient and Clean

  4/5

  The desert falls community was very well maintained. The rental was immaculate, comfortable and had all of the necessary amenities. The patio view was really great. On the downside, if you're a light sleeper such as myself, I found the noise from the highway and the upstairs residents a bit too much. I ended up buying earplugs that helped with the street noise but wasn't full proof. The upstairs thumping began early in the am. If noise doesn't bother you, or if you are only staying in the master bedroom, this place is probably perfect. I didn't like having to go through a property manager. I have dealt directly with the property owner in the past rentals.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Gail. We're glad to hear that you enjoyed the community and patio views, and also that you thought the home was immaculate, comfortable, and well-stocked. We want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We wanted to share the following feedback:
  
  - We contacted you before your scheduled arrival and were surprised that you were already complaining about things you hadn't even experienced yet. We went above and beyond, purchasing fragrance-free detergent for the bedsheets in the hopes that you would have a good stay with us. However, it's sad that you were not satisfied with our efforts.
  
  - The "highway" you complain about is a normal city street and is behind a large brick wall that is quite a distance from the condo. Noise has never been an issue with any of our other guests. If you are a "light sleeper," I'm not sure how you expect us to fix that problem.
  
  We do all we can for the best possible stay for our guests.

• Tennis Getaway

  5/5

  Great location to stay for the BNP Paribas tennis tournament! Really enjoyed the pool and hot tub!

  *This review was originally posted on Vrbo

• Very nice place

  5/5

  The place was stocked with absolutely everything, especially the kitchen. Really enjoyed our time there.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you, Dave. You were the perfect guest. Please come back anytime!"