Palm Desert Vacation Rental w/ Pool - Near Golf!

Reviews

• Well equipped house that needs better cleaning and maintenance

  3/5

  House is well equipped, good location and the beds are super comfortable - however, it is very dirty and not well maintained. There is loud construction noise in the back of the house. The contact is the cleaner and was not responsive to our cleaning issues.The floors and all surfaces were dirty. Cupboards are dirty and dishes needed to be cleaned. Bought cloth and cleaning supplies. Water was black from the floors. Rags were filthy from wiping. Every corner of the floor had dead bugs and dirt. The floor under the kitchen table has sticky black dirty areas.

  After expressing our concerns and sending pictures, they didn’t offer any help with the cleaning other than to reluctantly lend us a vacuum to clean it ourselves. The response said we were too late to get cleaning even though we still had 3 weeks left in the rental. It was apparent they had no interest in helping and would not give us back the cleaning fee.

  Maintenance: The house needs to be better maintained. Tub didn’t drain, bedroom doors didn’t close, drawers in the kitchen falling apart, furniture (kitchen chairs, bedroom chair) broken. Windows and patio doors are filthy and don’t open because the tracks are full of debris. Patio door handle broken and lower peg is insufficient to securely lock. Garage man-door lock doesn’t work properly and there is no overhead door clicker. Fireplace is broken. Bathroom fans don’t work.

  Beds & Spa hot tub are great. Wouldn't rent this one again due to poor maintenance.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hi Karen,
  
  Thank you for staying with us and providing thorough feedback. It's our first time renting out our property and our first property in the desert.
  
  We thoroughly apologize for the construction in the back. Due to COVID, the construction was halted and now it has commenced and has caused several grievances in the surrounding neighborhood.
  
  We take great care in keeping and maintaining our home as best we can and hiring cleaning professionals to manage and care for the property. Unfortunately, the desert has other ideas and the sand always seems to find its way in. We haven't experienced dirty plates and cupboards during our stay there but have made considerable efforts to address all your valued concerns.
  
  Regarding the access to cleaning supplies and closets, it was not our intention to imply that we did not want to help or lend you the appliances you needed. This may have been a miscommunication.
  
  You make valid points on the maintenance needed on the property and we have implemented all maintenance and renovations to fix the issues you've addressed.
  
  We thank you for staying with us and hope that once all maintenance has been addressed you will reconsider you're staying with us in the future."