Palm Desert Cottage Oasis < 1 Mi to El Paseo!

Reviews

• mostly comfortable

  4/5

  The unit was clean and comfortable, but the smell from the plug in air fresheners was very overwhelming. I had to unplug all of them and store then in a paper bag to reduce the scent. The lack of television options was disappointing, too. There was no access to any live local stations or current programming. Only the Samsung TV channels, which show reruns from 10-20 years ago. The kitchen was decently provisioned. The refrigerator did not seem to keep things at the temperature noted on the display, though. I did really like that it had keyless entry to the unit and through the gate.

  *This review was originally posted on Vrbo

• Golf trip

  1/5

  Great accommodations, beautiful backyard setting. Loved the security of cameras and sensors. Everything was great but a couple of suggestions. The one bedroom unit is small , the pillows are decorative but take up too much space , you can’t even sit without removing them and find a place to put them. Second is no toaster , I know counter space is an issue but people need a toaster.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi John Alan, we want our guests to rest easy when they stay with us, and we apologize if you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We pride ourselves on being transparent and accommodating to all guests and would have been more than happy to walk you through the exact layout of the home before you booked. We wish you had reached out to us during your stay. We would've been more than happy to resolve your concerns and make your stay more comfortable.
  - The listing does state the size of the unit and the square footage is as advertised in the property description, but we’re sorry if this caught you off guard. We encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs.
  - It’s standard at vacation rentals for the homeowner to provide a starter supply of essentials for guests’ convenience. Guests may have to purchase additional supplies, especially for longer stays or larger groups. We apologize if the items provided did not fit your needs. We will consider adding a toaster to the kitchen. Thank you for your feedback.
  - We hope you keep us in mind for your future travels. We’d love to host you the next time you visit! Your feedback assists us in understanding our guests' perspectives and improving wherever possible. Thank you for sharing your review!