Walk to Winery: Cozy Cabin w/ Fire Pit in Murphys

Reviews

• Misrepresentation of listing and lack of customer service to help with concerns!

  1/5

  This rental was misrepresented in its listing. There is no heating in this unit. You are only getting heat from the wood burning fireplace! The fireplace only heats up the living room and so the bedrooms are ice cold! Thankfully my daughters brought their own blankets but it was still ice cold at bedtime and in the morning. When checking in, we were greeted with the book stating that there was no heating other than the fireplace, BUT they don’t provide firewood! We had to go out and buy firewood for the 4 nights we stayed! We were supposed to stay for seven but I couldn’t do it any more. Thankfully I had family that we were able to crash with to be warm! When contacting VRBO to try to get assistance and contact host, I didn’t hear back from host until I talked with VRBO again and told them that I hadn’t heard back from the host, then I finally got an email from them. When I looked at the listing, the only thing that was stated was that there was no AC, not that there was no heater! If you look at the pictures, you can see wall units which are heaters so I just assumed that those were the heating source. But we were not able to touch them… We left 3days early and I still haven’t heard from the host or VRBO about any of this. In regards to the cleanliness, the unit itself feels like it is halfway done with renovations. The fireplace seemed to have let some ash fly throughout the house, as the white sheets and blankets all had small little black pieces on it.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Taryn, we’re sorry to hear your stay didn’t meet your expectations. After reading your feedback, we followed up with the homeowner, who wanted to share the following response:
  
  -We value your feedback and understand your concerns. As noted in the listing, heating is provided by the fireplace. The house was cleaned thoroughly after use, with fresh sheets provided. Ashes on the sheets suggest the fireplace was used, and blankets are available in the hallway closet, with all beds featuring down comforters.
  
  -Ample firewood was provided inside the house, in the shed, and on the side. Our guest contact information is posted at the entrance and in the binder, but no contact was made during your stay. Evolve also confirmed no communication occurred until after your departure. Many issues could have been addressed with direct communication.
  
  -We truly apologize for any inconvenience, and we regret that these concerns were not raised sooner, as we would have been happy to assist you during your stay.
  
  We remain committed to providing exceptional experiences for all our guests and take great pride in the positive feedback we consistently receive.

• Cute property

  5/5

  We really enjoyed our stay at this property. Its apparent that either owners or property manager have children because they thought to include a basket of toys, toddler potty, & kids games. I really wish theynhad included in the listing that the fireplace was the only heat source. If younhave small babies who.have to sleep.in a crib or the pack n play id wait to.stay here until warmer weather.Theres also a mall flock of chickens who came through every morning.

  *This review was originally posted on Vrbo

• Great little house

  4/5

  Everything was great, primary source of heat is the fireplace, just bring warm clothes in winter.

  *This review was originally posted on Vrbo

• Cute Cabin

  4/5

  Everything was great except that there is no heating besides the fireplace and that was not listed in the information about the cabin.

  *This review was originally posted on Vrbo