Lake Arrowhead Cabin w/ Deck & Stunning Mtn Views!

Reviews

• NEW YEARS EVE

  4/5

  The cabin is nice and small but it HAS NOTHING! i have stayed at many cabins and the expectation is that there are serving utensils, tea Kettle, a decent bbq Grill.

  No plunger, no mop.

  YOU HAVE TO TAKE EVERYTHING!

  everything you see in the cabin is things people probably left there

  *This review was originally posted on Vrbo

• 2/5

  Not like the photos place is much smaller. not a place for families unsafe for small children and small dogs. I also had to clean for my family when I got there . Will be contacting vrbo about a refund for the cleaning fee.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Hayera, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - Our listing reflects the layout of the home, though we’re sorry if this caught you off-guard. We pride ourselves on being transparent and accommodating to all guests and would have been more than happy to walk you through the exact layout of the home before you booked.
  - We use local, professional photographers to make sure that the listing photos correctly reflect the property, so the features you see on the listing are accurately advertised, and guests can decide before booking if the home meets their expectations.
  - We want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously. We use a professional cleaning crew to ensure that the home is cleaned and sanitized between guest stays.
  - Our crew does a walk-through of the home before all guest arrivals and we’re confident that the home met our high cleanliness standards before your check-in.
  - We always work with guests if issues arise and apologize that we were unable to come to the resolution you were hoping for based on the documentation provided.
  - We truly go above and beyond for our guests and are confident that future guests will have an enjoyable stay!

• Misleading Listing - Uncleaned and Dangerous Unit

  2/5

  The unit was not maintained or cleaned. The cleaning person never showed up - so we had to clean it. The provided space heater on the first floor was defective and was a death trap. The downstairs shower has no handle. The snow in the parking spot was not completely shoveled and cleaned. The stairs to the unit were unsafe with one step broken and loose. The dishwasher was flooded with filthy water pooling inside. Various other smaller issues. Vrbo was absolutely no help - hard to reach them with support in a different country. The owner had no plan B for the cleaning person not showing up and knew about most of the pending issues. Evolve (the management company) was more responsive at first but dropped the ball. They gave us a refund for a few hundred dollars which added up to the cleaning fee plus - but I am not interested in taking my family on vacation to clean toilets and rooms, beddings and towels, and face defective and dangerous conditions. This is the last time I will use either of these two companies and do not recommend this unit to anyone.

  *This review was originally posted on Vrbo

• Disappointing.

  2/5

  There was just enough room to park two compact cars or one full size sedan. We tried parking a prius and a tacoma but almost immediately were asked to park elsewhere. The cabin was difficult to access with uneven and broken stairs. The path is extremely steep and had a loose handrail. You can barely see the lake between the trees when standing in a single spot on the upper balcony. This is a private lake and is inaccessible to visitors. The neighbors visited daily to ask us for food, drinks, and even to go to the store for them. The dishwasher did not work. We ran it twice but the detergent did not dispense. There was mouse or rat droppings in every room. Be careful with food storage as there are ants in the kitchen.

• Nice cabin

  5/5

  Had a nice stay even tho could off been much cleaner by our arrival lost of spider webs in and out of the property

  *This review was originally posted on Vrbo