‘Lakeview Lodge’ Fit for Groups < 1 Mile to Lake!

Reviews

• Disappointed

  2/5

  Positive: View of the lake from the Deck. Layout of the cabin for more than 2 people and location to activities.

  Cons: In our many years of using VRBO for our vacation rentals, the cleanliness of this property made me very disappointed in trusting their recommendations in the future. The thickness of the dust on the blinds thoughout, flower arrangements, and decor, suggested a lack of cleaning for at least six months. Kitchen cupboards were sticky from lack of proper cleaning. Both the kitchen faucet and light switches did not work properly. Rugs and mats were stained with bleach and ripped in corners. The small rug at the end of the downstairs bedroom was so filthy it was removed from the room for our entire visit. Extra pillows and comforters were stuffed into the closet of our downstairs bedroom leaving little room for the guest to leave their own belongings.

  We bought proper cleaning supplies on our first evening and used them the next day and were happy the friends we had invited to visit were not able to come up the hill.

  This is the first negative review I have ever written on a rental but it is a shame that there does not seem to be any pride of ownership by the owners or the management company they use.

  Thank you for asking... Kris & Mark Crase

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kris, we shared your review with the homeowner, who would like to respond with the following:
  -We sincerely apologize that your experience was not as expected. We take great pride in our rustic cabin, conveniently located near all the amenities in Lake Arrowhead, and aim to provide a safe, clean, and well-appointed environment for our guests.
  -We’ve shared your feedback with our cleaning team and are making adjustments where needed. Although no issues with the kitchen faucet or light switches were reported during your stay, we have since inspected them, and everything appears to be in proper working order.
  -The extra pillows and comforters in the closet are provided to ensure guests have options to meet their specific comfort needs, and the house offers ample storage space, including dressers, for personal belongings.
  -We sincerely regret that your stay did not meet your expectations. Had we been made aware of your concerns during your visit, we would have welcomed the opportunity to address them immediately and ensure a more comfortable experience. Our goal is always to resolve any issues as they arise, allowing our guests to fully enjoy their time at the property.
  Thank you for taking the time to leave your review!

• Retreat

  4/5

  Great location.

  Beautiful deck

  I felt the air conditioning was terrible.

  *This review was originally posted on Vrbo

• Good stay

  4/5

  Good property. Well appointed.

  *This review was originally posted on Vrbo

• Good stay

  4/5

  Good property. Well appointed.

• Not a clean Cabin, Private Lake and no access unless you pay more

  2/5

  Needs a good deep clean, dusty and full of spider webs. Definitely the cleaning fee is pocketed... The lake access needs to be given by ALA and theres a fee, just the badge they provide wont work or they get fined. Communication is slow. You cant access the trails or fish without badges (more fees). We ended traveling to Lake Gregory for fishing.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Selvin, we want our guests to rest easy when they stay with us, and we apologize for any issues you encountered during your trip. After reviewing your feedback, we reached out to the homeowner, and they would like to share the following:
  -We are genuinely sorry that your stay did not meet your expectations. We work closely with our cleaning crew, who have received numerous 5-star reviews and have shared your feedback with them to ensure corrective measures are taken. Homes in the mountains may experience some spider activity, which we address with quarterly pest control.
  -Regarding Lake Arrowhead access, it is a private lake. The pre-stay email includes detailed instructions on how to gain access and is designed to help guests with any related queries.
  Thank you for taking the time to leave your review. We appreciate your feedback!