243460 - 3 BR Desert Home w/ Views + Pool Access

Reviews

• Great home base

  5/5

  Loved our stay!

  *This review was originally posted on Vrbo

• Nice condo, unfortunate AC breakdown

  3/5

  We enjoyed this clean, well-appointed condo until the air conditioner unfortunately broke on our second day in 90+ degree heat. While the property manager was very responsive and sent a repair person immediately the needed replacement part was not available on the weekend so it could not be fixed until our departure date.

  Manager's Response:

  Hi Laura, we shared your review with the homeowner, who provided the following response:
  
  -Our A/C unit undergoes routine semi-annual maintenance to ensure optimal performance and prevent potential issues. Less than two months before the guests' stay, a certified technician conducted a thorough inspection and maintenance service on the unit, verifying that it was in good working condition.
  
  -When we were informed of the problem, we immediately sent a technician on the second night of the guests' stay. Unfortunately, they did not have the necessary part at the time but returned the following day to complete the repair.
  
  -Although this was an unfortunate situation that couldn’t have been foreseen, we took steps to offer a resolution. We provided the guests with the option to stay the final night free of charge or cover the cost for them to stay elsewhere, but they chose to remain at the property. We also issued a refund for the last night to help compensate for the inconvenience.
  
  We hope that these efforts helped to make up for the disruption during their stay.
  Thank you for your review. We're committed to providing the best experience for every guest and look forward to welcoming more satisfied guests, as seen in our previous and recent reviews.

• Great getaway

  5/5

  This property is great and especially liked that it was on the edge of the community with a nice view!

  *This review was originally posted on Vrbo

• Nice property, responsive & helpful management company (Evolve)

  5/5

  We thought the unit was very nice - better than the photos suggest. Particularly the rear porch: it is very private and facing the rockery, with several seating options, and some early shade as it faces away from the evening sun. The unit was clean and well decorated. The garage was useful and appliances (kitchen, washer drier etc) worked well. We had a good experience with the Management company (Evolve) - incredibly responsive to all of our questions, took care of a towel issue right away, and their reservation portal had a lot of the information we needed prepared ahead of time. We would stay here again!

  *This review was originally posted on Vrbo

• Fantastic stay

  5/5

  My friends and I were raving about this house; very spacious, great views of the surrounding mountains, and had all of the amenities that we needed for our stay during Coachella weekend, including comfortable beds. Easy access to several different community pools that we used to beat the heat. Overall, lovely place and community and Shana was very accommodating of any requests that we had. Would highly recommend.