Indian Wells Oasis: Walk to Tennis Garden!

Reviews

• Backyard fun

  5/5

  Beautiful house. Clean. Open. Every you need. Lots of space. Backyard patio huge. Nice big clean pool with elevated jacuzzi and nice waterfall feature. Wonderful

  Peaceful ambience/lighting. Would stay again in a heartbeat

• Spectacular Getaway

  5/5

  The house is very conveniently located for travel within the area to the Empire Polo Fields as well as the local shopping areas on 111. Our crew really enjoyed the house and the amenities of the backyard pool, spacious seating areas and the nightime lighting made it relaxing. The living room was super comfy with the high ceilings, nice sofas and open plan. Would definitely consider returning.

  *This review was originally posted on Vrbo

• Older house in need of updates.

  2/5

  Our liaison person, Robin, was very responsive and tried her best to make anything right that wasn’t right. However this house is on the older side and it really wasn’t ready for primetime. The 2 good things - it’s spacious and the kitchen was surprisingly well equipped and perfectly nice, except for one thing - it was dirty. The counters were dirty, the garbage can lid had leftover food on it and the freezer had bits of food at the bottom.Other negatives: The television. It was an older “new” television. There were four (dusty) remote controls with absolutely no instructions. Robin tried to get instructions from the owner who said there were none and just press this and that. I spent quite a while on FaceTime with Robin trying to get Netflix up and running to no avail. Later I called my son who managed to semi-figure out how to do it, but that’s not a great situation. On both televisions, I had to sign the owner out of her own account. Needless to say it wasn’t possible to stream anything from my phone since it was an older TV.There is carpeting in the sink and bathtub area of the primary bath. The bed in the primary bedroom is seriously so high that I needed to pull a chair over to get into the bed!! The fan over the bed starting leaking rain water one night.(!!!) The very elaborate coffee table in the living room is quite a statement, but all the little nooks and crannies were dusty. There was an uncovered outlet in the second bedroom and sluggish toilets. The hair dryer in the primary bath looked like it was covered with white mold. Luckily I found another one in the other bathroom. There were icky old wire strainers in primary bath sinks. There was minimal toilet paper, (but lots of tissue boxes?) 1 inch of shampoo in the primary bath, some hand soap containers down to the bottom, 2 laundry pods left (but there were these interesting paper detergent things). The overall problem was trying to rent a house without making some improvements.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Sue, we're glad you enjoyed the spacious home and well-equipped kitchen! We take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We strive to ensure that our guests have a positive experience with us and provide high standards of hospitality. Thank you for sharing your positive feedback on the effective communication with us!
  - We want our guests to enjoy the amenities of the home and guests can rest assure that we have purchases a new television for the living room. In regards to the hair dryer in the master bedroom, it is high quality and we can confirm that there's no mold on it.
  - We value your feedback on the height of the bed and have purchased a step stool for guests to use in the master bedroom. We have never had any previous guests had any similar issue but we're happy to provide an alternative.
  - We value the condition of the home and unfortunately, we weren't aware of the leak in the room until the rain storm hit. To ensure efficiency, it is currently being repaired.
  - The listing and photos are accurately advertised and there is a carpet by the sink and bathroom but there's also hard stone floors by the toilet and the shower.
  - The wire mesh to the drain is only 2 years old and primarily used to prevent anything from falling into the drain that would cause a clog.
  - Cleanliness is highly important to us and we shared the feedback with the management company to ensure they are thoroughly servicing the home.
  We truly go above and beyond to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• 50th Wedding Anniversary

  5/5

  This home offered everything we could have wanted for our family to enjoy the sites of PalmDesert and the swimming pool. The bedrooms had the variety of bed sizes we needed. Large dining tables inside and outside. Beautiful area surrounding the pool.

  *This review was originally posted on Vrbo

• May 22 week away

  5/5

  House was very nice- comfy beds, great area that was very quiet. Pool, hot tub, and outdoor furniture was great.

  *This review was originally posted on Vrbo