'The Castle' Hacienda Heights Home w/ Patio & Pool

Reviews

• Pool with a view!

  5/5

  So unique!! Nick, property manager, was super communicative and helpful. House was well stocked with all kitchen and linen items needed. Our seven adult family members really enjoyed the very private pool. Views of the city from all sides are incredible from the 1200' altitude. Roads to get there are not flat or straight, but the small pain was worth the big gain. Will definitely stay there again if in LA!!

  *This review was originally posted on Vrbo

• What a treat!

  5/5

  Ever want to live like a 1950’s movie star? Let your imagination run wild between this mission style home, the gorgeous pool, and if you are really lucky the smog will get blown away revealing the mountain range out every window.

  *This review was originally posted on Vrbo

• Lovely castle on the hills!

  5/5

  We have loved this property, it was clean, had everything we needed including coffee, plenty of towels, lots of dishes, even hair mask (!), clean pool which we didn't get to use due to our schedule. I would 1000% recommend this property to anyone looking to stay near the area.

  *This review was originally posted on Vrbo

• Don't expect friendliness!

  3/5

  Overall, our stay at this proper was a mixed bag. The location was absolutely stunning, as it was nestled atop a mountain, offering breathtaking views. It truly felt like a serene getaway. However, there were a few drawbacks that affected our overall impression.

  Let's start with the positives - although the kitchen was a bit dated, it was well stocked with all the necessary items. It would have been a delight to cook in if not for the functional issues with the stove/oven. Unfortunately, it wasn't fully operational, which was inconvenient.

  The bathrooms had been updated, which was a plus. However, there was an important detail that wasn't disclosed in the property description - we discovered signs stating that excess toilet paper should be placed in the trash, not the toilet. It would have been helpful to know this in advance, as it could influence one's decision to stay at the property.

  One of the main drawbacks of our experience was the property manager. Unfortunately, he wasn't the friendliest or most accommodating individual. He didn't provide sufficient explanations regarding certain aspects of the property, such as the keybox, and he didn't allow for early check-in, which could have enhanced our stay. Additionally, when we inadvertently left a few items behind, his response was not accommodating. Instead of finding a suitable solution, he simply left our belongings in a trash bag and left it at the front door, which was disappointing and unprofessional.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi M.D, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - We appreciate your detailed feedback about your recent stay at our property. It's wonderful to hear that you enjoyed the stunning mountain views and found the location to be a serene getaway. We also appreciate your positive comments about the well-stocked kitchen and updated bathrooms.
  - Our six-burner stove was built in 1939, and while we are aware that one of the burners was not functioning, it is important to note the remaining 5 burners and oven were fully functional. Due to the age of the stove, we are waiting for the part to come in to make the necessary repairs. - Additionally, we apologize for any inconvenience regarding the toilet paper disposal instructions. We will revise our property notes to better communicate this information to future guests.
  - Regarding the property manager, we apologize if you felt that our guest contact was not as accommodating as you had hoped. We strive to provide excellent customer service, and we will address any communication issues with our team to ensure a more positive experience for our guests in the future. In regard to an early check-in, due to our cleaning team's schedule, we are unable to accommodate early check-in.
  - As for the items left behind, we regret any miscommunication and inconvenience you experienced. We always aim to accommodate our guests' needs to the best of our ability. We sincerely apologize if our attempts to facilitate the return of your belongings did not meet your expectations. We offered to mail them to you but unfortunately, you declined this offer and left us no other alternative but to leave them securely covered outside the property door for your collection.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Wonderful stay!

  5/5

  I rented the property to bring my extended family together for Thanksgiving. The property is amazing and full of old world charm. The retro professional kitchen met all of our needs and we had more than enough dining space for 8. We will return to this gem.

  *This review was originally posted on Vrbo