Near Wineries: Elk Grove Getaway w/ Saltwater Pool

Reviews

• Beautiful peaceful stay

  5/5

  Has a great stay here with my husband and our group of 10 friends. Pool was so amazing. Beautiful 5 BR 3 B. Plenty of space in the living room and dining areas for us to relax. Would recommend for any large groups or families. The property manager Vicki was very prompt with answering texts and any questions we had.

  One challenges: our A/C was not working all weekend. Vicki and the team came very promptly to come address the issue, which we appreciated. I thought they resolved the issue, but it was still high 70s in the house all weekend. Not a huge issue with the pool and us being out and about, but challenging at times.

  *This review was originally posted on Vrbo

• Dirty

  1/5

  The property was dirty and poorly appointed

  *This review was originally posted on Vrbo

  Manager's Response:

  We are shocked to read the review you left regarding your stay at our property. It's surprising to see the comments about cleanliness, as our home has always been maintained to the highest standards, a fact supported by all our previous reviews.
  
  During your 4-night stay, which included your wedding night, there were no complaints raised about cleanliness. You left flowers before your departure, along with your positive feedback at the time, which made the review quite unexpected.
  
  Our commitment to providing a clean and welcoming environment is evident in the care we take with our property, something that I believe is well-documented through photographs and past guest experiences. While our aim is for all guests to have an enjoyable stay, it is equally important that our house rules are respected and the property is treated with care. Unfortunately, upon your departure, we encountered that the house, including the kitchen and bathroom, was left in an unclean state. Your late checkout request, which we gladly accommodated until 13:00, also adds to our confusion, as it suggests you were comfortable and satisfied with the accommodations.
  
  Given the circumstances and the lack of any complaints during your stay, We are concerned that the review may not fully reflect your experience. After reflecting on your recent visit, we've concluded that we might not be the best fit for your future accommodation needs. We genuinely appreciate your understanding and wish you all the best in your travels.

• Great House!

  5/5

  Had a great time and the house was very clean. Property manager was very helpful as well!

  *This review was originally posted on Vrbo

• Amazing

  5/5

  The house was spotless when we checked in. The owner was extremely nice to us. Highly recommend to stay at this property.

  *This review was originally posted on Vrbo

• Misleading location. They advertised it as 1 1/2 miles from town, more like 9 miles.

  1/5

  Location is misrepresented, 9 miles from town, not 1 1/2 miles. Remote control without batteries, broken toilet paper holder. Toothbrush from previous tenant, broker master bedroom door, stained carpets. Overpriced!!! I’ll submit a complain with my credit card holder.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Roger, we always appreciate hearing from our guests, but the homeowner would like to take a moment to clarify a few things raised in your review:
  - We've confirmed that our listing does not advertise the home being half a mile from downtown. We do include a map on our listing so that guests can see the approximate location of the home prior to booking and encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs.
  - The TV remote works perfectly well, we have a "smart" tv and were happy to come to the home when you reached out to show you how to use it.
  - The toilet paper holder was in good condition before your stay and has since been fixed.
  - We always leave a clean toothbrush for guests, as we've found that this can be a commonly forgotten item that we're happy to provide.
  The right vacation home is everything, and we're disappointed if this wasn't the one for you, we look forward to hosting many satisfied guests!