1 Mi to Shopping & Dining: Central Burbank Duplex

Reviews

• Nice home/bad communication

  3/5

  Home was comfortable, clean, and in a great location. But communication with the property management has been terrible. The kitchen lights weren't working. Apparently this was a known issue, but no one told me. Arriving in the dark to this was very confusing and never got fixed while we were there. I called and emailed all the contacts, but it was not resolved. There was no laundry detergent or sponges/dish towels for the kitchen. Because of the communication lag, I purchased these items. One person I talked to said to submit receipts for reimbursement. I did, and then another person said they couldn't reimburse me. I'm still arguing these issues nearly a month later. Also, there is no dishwasher, although it was listed on VRBO. Wouldn't have been a big deal if there were appropriate kitchen supplies. So, nice home, TERRIBLE property manager.

  *This review was originally posted on Vrbo

• 3/5

  This condo is in a great location for getting around Burbank and down to Hollywood / LA. We liked the layout of the condo and the appointments were good. However-renter beware: you will receive absolutely no support from the local property manager during your stay. We arrived a couple of hours early and reached out to see if we could check in early. No response at all, and we tried text, phone call AND email. On day two, we realized that there were 3 lights that would not turn on at all in the kitchen and dining area. It seemed like maybe a fuse was out. Again, we reached out for help and got absolutely no response. I was actually working remotely from the condo during the day, so the lighting issue was a pain. But, no assistance to be had. I found myself thinking: if the WiFi had an issue, I would really be in trouble since I was working, knowing that I would get NO assistance locally. So, again, nice condo in a great location, but you better hope you don’t need any help at all during your stay.

  *This review was originally posted on Vrbo

• Great space in a great location!

  5/5

  This is a fantastic space in the best location for places such as universal and Warner Bros studio tour! It was so nice to have 2 bedrooms with plenty of space and a little yard with our kids. We would definitely stay here again!

  *This review was originally posted on Vrbo

• Just right

  5/5

  Everything we needed in a good location.

  *This review was originally posted on Vrbo

• Mostly great

  4/5

  Pros: The place is very clean, bright, spacious and lovely, and looks exactly like the pictures. The fenced-in backyard is a great place to sit outside and the neighborhood is very sweet and quiet and easy to get around in. The beds were comfortable and the kitchen was well-stocked with everything we needed, including nicer cookware than you usually find in a rental.Cons: Communication with the host was quite frustrating, sometimes we waited days and had to send multiple messages before getting an answer. We booked a stay for three and a half weeks and a week before we arrived asked if we could shorten the stay by one week. It took over two weeks for us to get a clear answer about this, but when we finally did they were accommodating and allowed it. Also note that the bedrooms share a wall with the next door unit, and when the unit is occupied you can definitely hear people moving around in there. Thankfully this was only an issue for a couple days of our two and a half week stay.We would stay again.

  *This review was originally posted on Vrbo