Borrego Springs Hideaway: Pool Table, Mtn Views!

Reviews

• A Verified Traveler

  2/5

  We had a great trip to Borrego Springs and enjoyed the view and location. This rental has a lot of potential, but hadn’t been properly cleaned. There was weird goo on the bedside table, crumbs in the microwave, then patio hadn’t been swept and the outside table was covered in bird poop, but the worst was the master bathroom. The toilet had cockroaches in it and what looked like smears of poop. And smelled horrible. We flushed the toilet and closed the door and then used the second bathroom the whole time. The smell didn’t dissipate the whole time we were there and since the bathroom was carpeted may be something that requires new flooring. The place in general was stained and dingy, but with a little work could be great. We enjoyed the view, pool, and walking to the restaurant on the golf path.

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you for taking the time to tell us about your stay. We’re so glad you enjoyed the beautiful views and location, but we’re sorry other aspects fell short of expectations. After sending your feedback to the owner, we’d like to share the following:
  -The homeowners were surprised to read your review, as they are used to providing 5-star experiences. They use a cleaning service to have the home professionally cleaned before each guest's arrival. We wish you would have reached out to us or the guest contact during your stay. We would've been more than happy to send our cleaning team to address your concerns to make your stay most comfortable. We'd like to note, we have yet to receive any complaints regarding the cleanliness of the home as we have worked with our cleaning team for many years. We shared your feedback with the team and we are confident that the home met our high cleanliness standards before your check-in
  -We understand the owner reached out to confirm you were enjoying your stay, and unfortunately, your group denied our assistance when informed of the issues. While we do regret our home was not up to your expectations, we are happy to report that no issues were reported by the guests who stayed the following weekend
  We have worked very hard to provide a clean and comfortable place for guests to enjoy and will continue to do all we can to provide the best possible stay for our guests!

• Beautiful, clean and quiet

  5/5

  We enjoyed our stay in Borrego Springs at this 2 BR / 2 Bath unit. It was close to the pool area, which was nearly always empty. The unit was clean and quiet, and had a lovely view on the back patio to enjoy breakfast in the morning, or a glass of wine in the evening. Lots to do in Borrego Springs - we enjoyed viewing the spring wildflowers, discovering the sculptures scattered around the valley, and hiking the slot canyon. We ate at the Rams Horn Burger and Shakes near the park, and a nice dinner at Red Ocotillo. We also enjoyed our own cooking several evenings at the unit, which had everything we needed to make a fine meal.Definitely hope to return again.

  *This review was originally posted on Vrbo

• Adequate but in need of TLC

  3/5

  We have stayed in numerous condos in the Rams Hill complex. This place was adequate but needs some care and updates. The sliding glass door in living room was almost impossible for me to open. It could be easily fixed. There were NO towel racks in the main bathroom. Another easy fix. Most of the door frames throughout the condo were marred and in major need of some cleaning and paint. Generally the condo has not had the care it needs to be a rental I would want to return to. It’s too bad as the location is excellent and the potential is all there.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Anne, the right vacation home is everything, and we're disappointed if our home wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - The house does have another towel rack in the main bathroom over the bathtub and another one on the shower room door for guests to use
  - We will ask the cleaning crew to clean the track of the sliding door; however, the door itself is heavy and requires some muscle to pull and push
  We appreciate your review as we continue to provide excellent stays for all our guests!

• Casita in Rams Hill

  4/5

  Quiet, beautiful sunrises, spacious rooms

  *This review was originally posted on Vrbo

• Birding base

  5/5

  Good location for birding in the region and the back patio.

  *This review was originally posted on Vrbo