Embrace outdoor adventures in all seasons at this Big Bear vacation rental! Situated on a large lot near Big Bear Lake, Big Bear Mountain Resort, and Snow Summit, this 3-bedroom, 3.5-bath home makes it easy to hit the slopes and hike nearby trails. After active days, unwind by taking a rejuvenating soak in the private hot tub, enjoying the stunning views from the decks, or cozying up by the fireplaces. End your evenings by cooking a delicious meal for your crew in the fully equipped kitchen!
BIG BEAR HIGHLIGHTS: Big Bear Lake Convention Center (1 mile), Ski Beach Park (4 miles), Big Bear Lake (5 miles), Rotary Pine Knot Park (5 miles), Big Bear Village (5 miles), Big Bear Marina (5 miles), Fish Big Bear Charter Service (5 miles), Big Bear Kayak Rentals (7 miles), Boulder Bay Park (7 miles)
OUTDOOR ADVENTURES: San Bernardino National Forest (surrounding area), Big Bear Snow Play (1 mile), Snow Summit (4 miles), Big Bear Mountain Resort (4 miles), Alpine Slide at Magic Mountain (5 miles), Snow Valley Mountain Resort (16 miles), Snowdrift Snow Tubing Park (17 miles)
AREA ATTRACTIONS: Big Bear Speedway Go Karts (1 mile), Big Bear Alpine Zoo (3 miles), Big Bear Discovery Center (3 miles), Big Bear Solar Observatory (5 miles), Gold Rush Mining Company Adventures (6 miles)
AIRPORTS: Big Bear Airport (2 miles), SBD International Airport (42 miles)
When we arrived, there were issues with the cleaning lady and the home was not ready at check in time. They asked us to return in an hour. When we returned, the home was not yet fully cleaned so we helped vacuum and mop floors. I requested a discount on the cleaning fee which they refunded. The home also lacked basic items such as pot holders, hand soap at each sink, and dishwasher detergent. I also had to request for laundry detergent because we had to wash some of the blankets that smelled. We also were given only 1 bath towel per person in our party. We had to wash our towels after using the jacuzzi. The lights around the jacuzzi area were not working which is a safety hazard when it’s dark. Overall, the home is cozy but it was not a good experience.
Hi April, thank you for taking the time to share your review. We greatly appreciate your feedback, and we would like to share some insights from the homeowner:
-While we are uncertain about the specific quantity of towels available, we agree that providing two towels per guest is appropriate. Should additional towels be required, we are more than willing to provide them.
-There was an unforeseen issue with the cleaning service, which our guest contact promptly addressed by waiving the cleaning fee as a gesture of goodwill for both the guest and us. We hope this gesture helped alleviate some of the inconvenience experienced.
-Regarding the Jacuzzi area, we will instruct our guest contact to verify the functionality of the surrounding lights and arrange for repairs if needed.
-Essentials such as potholders, hand soap at the sinks, dishwasher detergent, and laundry detergent should indeed be readily available for all guests, and we are committed to ensuring their provision.
-As new owners, we are dedicated to enhancing the guest experience and will diligently work towards improvements. While we are not local, we rely on the support of those within the area to assist us in this endeavor.
-We appreciate your feedback and the opportunity to improve our property for future guests' satisfaction.
We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.
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