‘Dancing Bear Lodge’ ~ 1 Mi to Big Bear Lake!

Reviews

• A perfect getaway

  5/5

  We came as a family of 7+dog so my husband could participate in Tour de Big Bear, and we wanted some family time before school started. The home was beautiful, spacious, and super comfortable! TjTje

  *This review was originally posted on Vrbo

• Not clean

  4/5

  For the most part, It was just a sleep type of place. Throughout the day we were out and about all around big bear having fun. The bed sheets are dirty so take your own blankets and pillows. I guess the previous guest left a quarter behind for us in the middle of the bed under the sheets and we found it. The propane was full wich was awesome, but the grill had old/ used aluminum foil inside as if the previous guests used it and didnt clean it. The backyard has a broken fence and there was a chewed up old table cloth im guessing from the previous guest and some little personal items like lotion chapsticks etc on the floor in the back as well. When we got there,there was plates out on the rack in the sink. The washer doesnt throw out cold water so we didnt use it. Communication with the owner was awesome. My family and i had an awesome time.thank you

  *This review was originally posted on Vrbo

  Manager's Response:

  Homeowner's Response:
  "Thank you for your feedback, Destiny. We sincerely value the feedback we get from our guests so we can take appropriate steps to correct problems and prevent them from happening in the future.
  
  I was extremely disheartened to read about the sheets and dishes that were not put away. Our expectation for the housekeeper(s) is very clear: sheets get changed every time on all the beds, so that is unacceptable. She was emphatic that all sheets were changed, but I have to base my response on the information I received from you. We do pride ourselves on providing a clean and guest-ready cabin, and this time, we fell short, and for that, I sincerely apologize. We have taken the necessary steps to ensure this does not happen again.
  
  Thank you also for notifying me about the fence upon your arrival at our cabin. The weather in Big Bear can be unforgiving at times, and our fence was one of its casualties. The fence and the water supply to the washer have since been repaired. I apologize for any inconvenience this may have caused you.
  
  We have reviewed our cleaning processes regarding the BBQ as well and will be addressing that going forward. Thank you again for providing this very valuable feedback. This information helps us reassess and make necessary changes to ensure that our cabin always meets the expectations of our guests."

• Ok

  4/5

  The cabin served our purpose and there was room for all of us. We were seven adults, one child and dogs.

  I found a pair of men’s underwear on the floor in one of the bedrooms. Gross.

  Manager's Response:

  From the Owner: "Hi Linda: Thank you for this feedback. I sincerely apologize for the men's underwear that was left behind. Something like this has never happened before and we don't understand how it happened this time. I have addressed this with my housekeeper and we have instituted an exit inspection after all cleaning is complete. Again, we apologize for this missed item."

• It was a magnificent & delightful place

  5/5

  My family felt delightful with the warm cabin.

  They had everything you didn’t need to take in there. We had snow, we enjoyed our cabin, going to sky resort.

  Great kitchen, bedrooms, bathrooms, & parking. Everything was great like the post.

  *This review was originally posted on Vrbo

• Awesome Cabin!

  5/5

  Such a nice experience at this cabin. The property itself was perfect - spacious, well appointed, and had everything we needed. The owner and property manager were both in touch and totally accessible for any questions. The property manager did a remote check in with us so that we had our door code by the time we arrived (which was rather late due to traffic). Overall an amazing rental experience and we can't wait to come back!

  *This review was originally posted on Vrbo