Sunny Yuma Retreat w/ Private Pool & Grill!

Reviews

• I would not stay here again or recommend

  3/5

  Check in was very disappointing with home not cleaned well, dishes and silverware caked with calcium deposits and feeling/looking chalky, pool light out, pool heat not working, outdoor grill dirty, 3 pool chairs instead of 4, no washcloths, Keurig and coffee press not operational, door to pool needs knob/lock replaced as couldn't easily unlock and locked ourselves out a couple of times accidentally. Couldn't cook in kitchen the first night as too dirty - stove, counters, crumbs/dirt in cupboards/drawers. Cleaners came at 7 PM for a couple of hours the day of check in and then again the next morning for a few more hours. NO SMOKE DETECTOR, ceiling fan in one bedroom had light hanging by the electrical cord and a piece of broken scotch tape -- person sleeping in that room was afraid it would fall down on them. Master bed creaks and groans every time you move slightly. Owner gave us a credit for one night and we coordinated all with cleaners instead of them. Had to argue with owner to get a new Keurig delivered and purchase solo cups, paper plates and plastic silverware to use as dishware was really horrible. I would not rent from this owner again. We have had great luck in our travels so far with VRBO but not this time.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Andrea, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns.
  - Upon being notified of the cleanliness concerns, we immediately contacted our cleaning service to address these issues. They returned the following day to complete a thorough cleaning of the home. We understand how important a clean and welcoming environment is and regret that this was not your initial experience.
  - Regarding the pool heater, we sincerely apologize for any inconvenience this caused. Despite our efforts to repair it swiftly, the necessary parts were delayed. We appreciated your understanding and issued a credit for the pool heat fee as compensation for the inconvenience you encountered.
  - We have reviewed your feedback on the kitchen appliances and dishware. The Keurig has been replaced, and we are actively working on solutions, including installing a water filter and replacing the dishwasher, to prevent future issues with calcium deposits on dishes and silverware.
  - For the outdoor amenities, we currently provide a mix of lounge and patio chairs for our guests' enjoyment. We acknowledge the discrepancy with the pool chairs and are assessing our outdoor furniture to ensure comfort and convenience for all guests.
  - Safety is a top priority, and we want to clarify that the home is equipped with functional smoke detectors, tested quarterly. The ceiling fan issue has been addressed and repaired, ensuring no risk to our guests.
  The door lock to the pool has been inspected and is in working order. However, we will monitor this closely to prevent any future inconvenience. - Additionally, we have taken steps to mitigate the noise from the master bed to ensure a restful sleep for our guests.
  - We are genuinely sorry for the inconvenience and frustration you experienced. While we have taken immediate action to rectify the issues you faced, we hope you’ll consider giving us another opportunity in the future to demonstrate our commitment to your comfort and satisfaction.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Yuma vacation

  4/5

  Overall our stay was very enjoyable, there were only a few things we were disappointed in. The pool was cold when we arrived even tho we paid the extra $25/day to have the heat turned on. Thankfully my fiancé is a fixer and worked with the property manager to turn the heat on but it did keep turning off and eventually wouldn't turn back on. The BBQ was left very dirty so we had to clean it well before we could use it and there was no basic Mr. Coffee type coffee maker so we drank instant coffee which was fine once i purchased a nicer Italian instant espresso powder.

  The house itself was very clean and our kids had so much fun playing in the pool once it warmed up, they loved ping pong, pool and foosball tables too!!

  The 5 days we were there flew by and we had a blast.

  We would definitely stay here again, especially if the pool heater is fixed.

  *This review was originally posted on Vrbo

• Maine family visits Yuma

  5/5

  6 of us ranging from age 16 to 80 traveled to Yuma from Maine to visit my son who was deployed there. i made all the bookings and requests. the self check in process was incredibly easy as well as finding the house w/ Google maps. the property was as stated in the description & even had a ping pong table in garage that we enjoyed. there was plenty of room in the house for every family member to find personal space when needed and we spent a lot of time at night having billiards competitions. the kitchen was well stocked/clean and super walmart was only about a mile down the road for easy grocery shopping. overall the house was clean (my mother owned a professional cleaning business and is very observant so noticed a thick coating of dust on livingroom stands and coffee table, some hair in bathrooms, there was also garbage from previous guests still in garbage cans outside, dog poo in many places in back yard. 3 of the guest rooms had very comfortable beds and pillows, the master bedroom w/ a king size bed had a metal frame that buckled and squeaked with any little movement, even shifting my ankle in the night was loud enough to wake us both. other than difficult sleeping on the master bed the overall sleeping arrangements in house were great. we paid to have pool heated & the pool was not heated, we kept testing the water over the 4 days & never had any heated water in the pool so we couldnt swim, that water was freezing & we are from north maine, thats saying something

  *This review was originally posted on Vrbo

• Golf trip

  5/5

  Clean, roomy, comfortable

  *This review was originally posted on Vrbo

• Good times in Yuma

  5/5

  Very open concept with many activities around the house to entertain and in a very nice neighborhood.