Spacious Surprise Home w/ Outdoor Pool + Game Room

Reviews

• Could use some work

  3/5

  We appreciated being close by to our family in the neighborhood, as that is why we chose this location.

  Communication with the contract was sparce.

  Issued we noticed:

  1. The pool needs cleaning/services. The vacuum doesn't seem to do anything at all. The pool was dirty when we arrived on Wednesday. Owners said they have someone cleaning it on Thursdays. We did not see them or get a confirmation they serviced the pool. We checked the levels and they were all off. We spent a good deal of time cleaning debris out of the pool in order to use it.

  2. Supplies are low. There are only 4 pool towels. So if you have more than 4 in your group you'd need to pack those with you.

  3. Supplies in general are low. We couldn't use the grill due to no grillware. We could not use the oven to cook due to sparse cookware. It was very difficult to cook a meal because there isn't much to use.

  Same with the plates. That could use more so we're not doing dishes after every meal.

  3. There's a funky green powder all over the edges of the floor which is unsightly. I asked about it and was told it's part of the floor being installed.

  4. The AC is on a schedule at night where it raises up and becomes very hot several times during the night. This resulted in pretty bad sleep since we kept having to wake up and adjust the temp to a comfortable level. And the two bedrooms in the front need better blinds. The rooms were very hot due to the blinds not fully closing and being thin.

  Overall a nice pl

  *This review was originally posted on Vrbo

• Just right.

  5/5

  This house has everything that you need for a home away from home.

  *This review was originally posted on Vrbo

• great location

  3/5

  property needs a better cleaning crew

  *This review was originally posted on Vrbo

• Too bad about the broken bed

  3/5

  I wish I could give five stars, because the house was spacious, clean, and well-furnished But....the evening of the second day of a three-night stay, as I was sitting on the bed, it simply broke. The slats came off the frame. It was too late to get a repairman that night, so my husband and I managed on the couch (not a fold-out). The next day, the property owner got a repairman in, and while he was there, he also fixed a burned-out lightbulb. I can't give a five-star review when we spent one night on the couch.

  Communication wasn't five-star either. Messaging via the VRBO site wasn't reliable, because the property manager doesn't forward messages to the owner. Even communicating over text wasn't perfect: we'd asked for warning before the repairman showed up but didn't get it. The icing on the cake: I asked about a rebate for the night we spent on the couch, and the property manager ignored the issue about the bed, only saying that a burned-out lightbulb doesn't qualify.

  *This review was originally posted on Vrbo

  Manager's Response:

  Jill, The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:
  
  Owner's response: "Jill, We took care of you as soon as we could and were surprised by your review. We had direct communication after and you told me everything was great, but your review does not indicate that.
  
  - When you contacted us about the burnt-out bulb and the bed slats I advised you that I would send someone out to get them taken care of the next day. The repairman came out and they replaced the bulb. If you wanted you could have used one of the other bathrooms that didn't have a bulb out or keep the door open.
  - The bed was fully functional and there was no reason for you to have slept on the couch, the bed was not broken. There was a slat from under the bed that came loose and it was also put back into place by the repairman.
  
  We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays! We will continue to deliver the 5-star experiences we know we can deliver."

• Cubs Spring Training

  5/5

  2 Cubs game & beautiful weather

  *This review was originally posted on Vrbo