Remodeled Pinetop Cabin w/ EV Charger & Game Room!

Reviews

• Nice weekend getaway

  5/5

  Everyone enjoyed the house, teens had fun entertainment, we all wined down and had a weekend relaxation.

  *This review was originally posted on Vrbo

• Pinetop

  5/5

  My family really enjoyed our stay. The game room kept them busy and there was plenty of space to enjoy some peace and quiet in the woods.

  *This review was originally posted on Vrbo

• Great qualities but filthy

  1/5

  This place has great potential; the game room is what attracted us the most. The bathrooms were clean; the bedding appeared clean; however, the house is filthy. The deck was completely covered, floor and furniture, with yellow something - we didn't know if it was toxic fumigating powder left over or what - so we called to see if they had finished cleaning. She said they had cleaned after the last guests a week prior. She asked if we would like for her to come check and we said yes please.She explained the yellow on the deck was from the pollinating trees-it would go on for another 2.5 weeks, and made no effort whatsoever to clean it. We asked if she had a blower we could use to clean it ourselves and she said no she hoses it down but she showed no interest in doing so herself. We had to clean the entire deck with a hose - including all cushions and pads for furniture, furniture itself and then the deck floor. The pollen did not appear again the entire week we were there.Inside cleaning we had to do before bringing our stuff in: mop kitchen; clean refrigerator freezer to have access to clean ice; vacuum all carpeted areas(lr/dr/bdrms/hallway) and carpet still filthy, needs shampooed; mop out game room flooring and clean up spills on games; fix and clean gas grill; we pay good $$$ for cleaning fee. We do not expect to have to clean upon arrival. VERY DISAPPOINTED.We had the heeby-jeebies all week...a first, have never had this happen before...at the least the cleaning fee should be refunded. Thankful we didn't have a crawling baby with us...

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Marva, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - Although we do our best to keep the outdoor area clean, if there are a few days between guest check-out and the next check-in, it is certainly possible for Mother Nature to have an effect on the outdoor area once our cleaning crew has left. Your stay was during a high pollen time, so there was a small amount of yellow pollen on the deck at the time of your arrival, not "toxic powder."
  - Our cleaning crew responded and immediately came to the property, as requested, and wiped the entire kitchen and living room down.
  - Unfortunately, significant damage was done to the interior of the home when you used a hose to wash down interior furniture and rugs in the garage.
  - The carpeting goes through regular deep cleans but there may be a few permanent stains from hosting guests and normal wear and tear. We have plans to replace this as soon as possible.
  - We use a professional cleaning company to ensure that the home is cleaned and sanitized between guests and we are confident that the home met our high cleanliness standards before your check-in. We were surprised to hear that you stayed for your full booking if you felt so uncomfortable in the home.
  Issues arise even when we are trying our best to do all we can to make sure each guest has the best possible stay. We always want to fix what we can if you have an issue. We take our guests' stay very seriously and do our best to meet or exceed expectations.

• Get away

  5/5

  Excellent vacation home..

  *This review was originally posted on Vrbo

• Great place !

  5/5

  We had a wonderful time at this place. Nice house, well equipped and just fantastic

  *This review was originally posted on Vrbo